Hannah James

Cashier/Sales Associate

Hy-Vee Grocery

05.2021 - Current

Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Promoted store promotions and incentive programs to increase overall sales revenue.
Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
Worked flexible schedule and extra shifts to meet business needs.
Performed cash, card and check transactions to complete customer purchases.
Responded promptly to requests for assistance, spills and customer inquiries.
Checked personal identifications during alcohol and tobacco sales.
Monitored self-checkout systems and provided help in resolving complex problems.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Engaged with customers to build rapport and loyalty.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.