Hannah Jodsaas
Alexandria
Summary
Dynamic Service and Engagement Manager at Target with a proven track record in enhancing customer satisfaction and team performance. Skilled in training and development, I foster a collaborative environment while implementing innovative employee recognition programs, leading to improved retention rates and a cohesive workplace culture.
Overview
4
4
years of professional experience
Work History
Service and Engagement Manager
Target
02.2023 - Current
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exhibited excellent people skills during interaction with employees and customers.
- Led a team of retail associates to achieve loyalty targets and deliver outstanding customer experiences.
- Conducted regular performance evaluations, providing constructive feedback to foster professional growth.
Human Resources Expert
Target
03.2021 - 02.2023
- Implemented employee recognition programs, fostering a positive work environment and increased retention rates.
- Facilitated smooth onboarding experiences for new hires, ensuring they felt welcomed and well-informed.
- Ensure team members have adequate and accurate hours worked.
- Created an inclusive and cohesive culture through team building events
- Developed and maintained up-to-date database of employee records, ensuring compliance with legal requirements.
Education
Alexandria Area High School
Alexandria, MNMarketing
Southern New Hampshire University
10-2025
Skills
- Team leadership
- Team collaboration
- Effective communication
- Training and development
- Staff management
- Training and onboarding
- Creative and innovative
- Excellent communication
Timeline
Service and Engagement Manager
Target
02.2023 - Current
Human Resources Expert
Target
03.2021 - 02.2023
Alexandria Area High School
Marketing
Southern New Hampshire University
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