Hannah Johnfroe
Cookeville,TN
Summary
Organized and dependable student candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Welcome Center Attendant
Sparta-White County Family YMCA
12.2023 - Current
- Improved customer satisfaction ratings by promptly addressing inquiries and concerns.
- Maintained a clean and welcoming environment for guests, ensuring a positive first impression of the welcome center.
- Streamlined visitor check-in process, reducing wait times and improving overall efficiency.
- Provided exceptional customer service through active listening and empathetic problem-solving abilities.
Lead Toddler Teacher/Floater Teacher
Brightside Preschool
06.2023 - 12.2023
- Enhanced learning experiences by incorporating age-appropriate technology into daily lessons.
- Increased child engagement with creative lesson plans tailored to individual needs and interests.
- Improved classroom management by establishing clear rules and consistently enforcing consequences for misbehavior.
- Developed strong relationships with parents through regular communication, resulting in increased involvement in their children''s education.
- Established routines and procedures that promoted a sense of orderliness, predictability, and security for toddlers.
Nanny/Babysitter
Private
05.2021 - 05.2023
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.
Front Desk Agent
Sun Tan Village
08.2021 - 03.2022
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
Shift Leader
Pelicans SnoBalls
06.2019 - 05.2021
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
No Degree - Early Childhood Education
Tennessee Technological University
Cookeville, TNNo Degree - Radiology Technology
Volunteer State Community College
Gallatin, TN05.2026
High school diploma -
Cookeville High School
Cookeville, TN05.2021
Skills
- Guest Services
- Shift Management
- Math
- Experience with Children
- First aid
- Emergency Oxygen Administration
- Typing
- Empathy and understanding
- Multitasking capabilities
- Positive attitude
- Time management
Assessments
- Retail customer service, Highly Proficient, 03/01/22, Responding to customer situations in a retail setting
- Sales skills, Proficient, 04/01/23, Influencing and negotiating with customers
- Typing, Proficient, 05/01/23, Transcribing text
Certification
- CPR/AED for Professional Rescuers with Administering Emergency Oxygen and First Aid
References
References available upon request.
Timeline
Welcome Center Attendant
Sparta-White County Family YMCA
12.2023 - Current
Lead Toddler Teacher/Floater Teacher
Brightside Preschool
06.2023 - 12.2023
Front Desk Agent
Sun Tan Village
08.2021 - 03.2022
Nanny/Babysitter
Private
05.2021 - 05.2023
Shift Leader
Pelicans SnoBalls
06.2019 - 05.2021
No Degree - Early Childhood Education
Tennessee Technological University
No Degree - Radiology Technology
Volunteer State Community College
High school diploma -
Cookeville High School
- CPR/AED for Professional Rescuers with Administering Emergency Oxygen and First Aid
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