Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hannah Johnson

Woodstock,GA

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Associate

Crocs
08.2021 - Current
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Shift Leader

Marco's Pizza
07.2020 - 06.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Delivery Driver

Pizza Hut
07.2019 - 04.2020
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Managed customer inquiries and complaints in polite and professional manner.

Sales Associate

Wilson's Leather Outlet
09.2017 - 04.2019
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
  • Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Education

Associate's degree in Design and Media Production -

Chattahoochee Technical College at Marietta Georgia
05.2024

Skills

  • Adobe Creative Suite
  • 3D Animation
  • 3D Modeling
  • Publication Design
  • Advertising and Promotional Design
  • Adobe Creative Suite
  • Office 365
  • Autodesk Maya
  • Customer Service
  • Teamwork and Collaboration
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-Solving
  • Cash Handling
  • Cash Register Operation
  • Stocking and Receiving
  • POS System Operation
  • Upselling
  • Merchandise Display
  • Shipment Processing
  • Team Management
  • Time Management
  • Reliable and punctual

Certification

Design and Media Production Specialist, 12/2021, Chattahoochee Technical College, www.parchment.com/u/award/e1508bdc94aadb...

Timeline

Sales Associate

Crocs
08.2021 - Current

Shift Leader

Marco's Pizza
07.2020 - 06.2021

Delivery Driver

Pizza Hut
07.2019 - 04.2020

Sales Associate

Wilson's Leather Outlet
09.2017 - 04.2019

Associate's degree in Design and Media Production -

Chattahoochee Technical College at Marietta Georgia

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