Hannah Johnson
Galloway
Summary
Motivated, hard worker with experience successfully managing and monitoring eligibility information for members and groups. Highly skilled at facilitating program approval or denial through qualifications assessment, fact checking and record keeping. Confident and committed to promoting positive customer outcomes through dynamic communication and exemplary engagement skills.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Dougherty's Steakhouse And Raw Bar
09.2021 - Current
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Collaborated with other departments to establish productive and timely completion of projects.
Restaurant Manager
Harry's Oyster Bar And Seafood
05.2021 - 09.2021
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Authorization Specialist
Cape Regional Physicians Associates
09.2019 - 05.2021
- Triaged unscheduled and emergency authorizations, directing submissions to appropriate personnel for rapid response.
- Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
- Answered phone calls and messages for 55-physician primary care and specialist medical group, scheduling appointments and handling patient inquiries.
- Completed skilled administrative work to support all office staff and operational requirements.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Bartender
Harry's Oyster Bar And Seafood
05.2016 - 03.2021
- Managed bar inventory, restocked supplies and placed orders.
- Developed unique events and special promotions to drive sales.
- Maintained a consistent, regular attendance record.
- Greeted guests in a timely and professional manner.
- Served each guest courteously, quickly and efficiently.
- Notified management of ordering needs (liquor, beer, wine, paper goods, etc.).
- Developed new signature cocktails to enhance bar reputation and increase profits.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Physical Therapy Technician
Cape Regional Physical Therapy
11.2018 - 09.2019
- Prepared patients to meet with physical therapists.
- Assisted with reception duties like scheduling patients and completing follow up calls.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Assisted 5 Physical Therapists to initiate different patient care plans in outpatient setting.
- Assessed treatment plans and made adjustments as needed for maximum benefits.
Bartender
Flat Stone Tavern and Grill
05.2015 - 05.2016
- Greeted guests in a timely and professional manner.
- Waited on multiple customers at the bar and throughout the bar area.
- Received beverage orders from wait staff and delivered beverages to guests.
- Maintained full knowledge of beverage lists and promotions.
- Gained an extensive knowledge of craft beers and breweries from across the country.
- Processed orders on a computerized Point of Sale system.
- Maintained a consistent, regular attendance record.
- Maintained and expanded a large group of regular customers.
Server/ Bartender
Berkshire Grill
01.2013 - 03.2015
- Consistently provided professional, friendly and engaging service.
- Skillfully promoted items on beverage lists and restaurant specials.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Set dining tables according to type of event and service standards.
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
- Developed and maintained positive working relationships with others to reach business goals.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Provided friendly and attentive service.
Education
Special Education
Towson University
Towson, MDPolitical Science
University Of Delaware
Newark, DEHigh School Diploma -
Oakcrest High School
1824 Dr. Dennis Foreman Drive, NJ 083302009
Skills
- Thrives in fast-paced environment
- Committed team player
- Courteous, professional demeanor
- High energy
- Eager, fast learner
- Strategic planning skill
Timeline
Assistant General Manager
Dougherty's Steakhouse And Raw Bar
09.2021 - Current
Restaurant Manager
Harry's Oyster Bar And Seafood
05.2021 - 09.2021
Authorization Specialist
Cape Regional Physicians Associates
09.2019 - 05.2021
Physical Therapy Technician
Cape Regional Physical Therapy
11.2018 - 09.2019
Bartender
Harry's Oyster Bar And Seafood
05.2016 - 03.2021
Bartender
Flat Stone Tavern and Grill
05.2015 - 05.2016
Server/ Bartender
Berkshire Grill
01.2013 - 03.2015
Special Education
Towson University
Political Science
University Of Delaware
High School Diploma -
Oakcrest High School