Jacqueline Russ
Allendale,NJ
Summary
Serviced-focused General Manager with over 25 years experience in hospitality dedicated to delivering positive customer experiences to promote loyalty and repeat business. Team leader focused on coaching staff and solving problems involving kitchen efficiency, inventory and customer satisfaction.
Overview
19
19
years of professional experience
Work History
General Manager
805 Hospitality Group
Westwood, NJ
11.2023 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
General Manager
Phoenician Restaurant
Westwood, NJ
09.2021 - 11.2023
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Bartender/Server
Park West Tavern-The Park Steakhouse
Ridgewood, Park Ridge, NJ
09.2018 - 09.2021
- Achieved sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Visited new customers within minutes to make introductions, discuss specials, take drink orders and build and immediate positive connection with guests.
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
Server/Trainer
The Capital Grille
06.2016 - 10.2018
- Consistently provided professional, friendly and engaging service.
- Skillfully promoted items on beverage lists and restaurant specials.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
- Developed and maintained positive working relationships with others to reach business goals.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Provided friendly and attentive service.
Restaurant Manager
Twisted Elm
08.2011 - 05.2017
- Consistently provided professional, friendly and engaging service.
- Skillfully promoted items on beverage lists and restaurant specials.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
- Responsible for staffing, scheduling, training.
- Responsible for planning all private parties and functions.
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Server
Nora's Wine Bar
03.2007 - 01.2008
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Provided friendly and attentive service.
- Inventoried and restocked items throughout day.
- Precisely described menu items and special offerings and appropriately identified wine pairings.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Server/Server Trainer
Napa Valley Grille
05.2006 - 02.2007
- Precisely described menu items and special offerings and appropriately identified wine pairings.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Assisted co-workers whenever possible.
- Maintained complete knowledge of restaurant menu, including daily specials.
Education
High School Diploma - undefined
Wayne Valley HS
Wayne, NJ1990
Skills
- Courteous, professional demeanor
- Thrives in fast-paced environment
- Investigating Complaints
- Menu Pricing and Writing
- Supply Ordering and Management
- Scheduling Staff
- Quality Assurance
- Health Code Compliance
- Managing Deliveries
- Documentation and Recordkeeping
- Problem Solving
- Front of House Management
- Recruitment and Hiring
- Money Handling
- Delegating Assignments and Tasks
- Performance Improvement
- Back of House Management
- Service Delivery Management
- Employee Performance Evaluations
- Relationship Building
- Portion Control
- Equipment Maintenance and Repairs
- Monitoring Food Preparation
- POS Terminal Operation
- Critical Thinking
- Sales and Marketing
- Coaching and Mentoring
- Event Coordination
- Managing Reservations and Large Parties
- Developing Special Dishes and Recipes
Timeline
General Manager
805 Hospitality Group
11.2023 - Current
General Manager
Phoenician Restaurant
09.2021 - 11.2023
Bartender/Server
Park West Tavern-The Park Steakhouse
09.2018 - 09.2021
Server/Trainer
The Capital Grille
06.2016 - 10.2018
Restaurant Manager
Twisted Elm
08.2011 - 05.2017
Server
Nora's Wine Bar
03.2007 - 01.2008
Server/Server Trainer
Napa Valley Grille
05.2006 - 02.2007
High School Diploma - undefined
Wayne Valley HS