Hannah Johnson
Logan,UT
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction at Beehive Pub and Grill by leveraging my exceptional communication and multitasking skills. A collaborative team player, I contributed to increased efficiency and a welcoming atmosphere, showcasing my adaptability and attention to detail without relying on numerical achievements.
Overview
4
4
years of professional experience
Work History
Host
Beehive Pub and Grill
08.2020 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Education
High School Diploma - Photography
Logan High School
Logan, UTSkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Exceptional communication
- Detail-oriented
- Adaptable to change
- Professional appearance
- POS software
Timeline
Host
Beehive Pub and Grill
08.2020 - Current
High School Diploma - Photography
Logan High School
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