Hannah Johnson
Euless,TX
Summary
Experienced with inventory management, team leadership, and customer service. Utilizes efficient organizational skills to maintain optimal stock levels and ensure smooth store operations. Track record of fostering positive shopping experience and achieving high customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Grocery Manager
Tom Thumb
Arlington, TX
07.2025 - Current
- Oversaw daily operations to ensure optimal inventory levels and product availability
- Implemented merchandising strategies to enhance store presentation and customer experience
- Trained and mentored staff on operational procedures and customer service excellence
- Analyzed sales data to identify trends and adjust inventory management accordingly
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Collaborated with vendors to ensure planner completion and shelf in stock.
General Merchandise Manager
Tom Thumb
Arlington, Texas
04.2023 - 07.2025
- Resolved customer complaints promptly by providing solutions that exceeded expectations.
- Ensured accurate inventory control through regular cycle counts, stock takes and audits.
- Conducted regular reviews of financial performance in order to meet profit targets.
- Implements effective promotional and seasonal displays.
- Responsible for ensuring proper code dating for all products within departments.
- Responsible for total store operations in the absence of store director and assistant store director.
Administrative Coordinator
Tom Thumb
Flower Mound, Texas
09.2021 - 04.2023
- Compiled information into spreadsheets for analysis purposes.
- Maintained and updated employee records and personnel files.
- Efficiently managed confidential files in compliance with corporate regulations.
- Provided additional support during peak periods or special projects as required.
- Stayed up-to-date on company procedures, policies and benefits to keep employees informed of changes.
- Monitored employee time cards for accuracy prior to submitting payroll records.
- Facilitated onboarding and training process of new employees.
- Helped plan and execute team building and recognition events.
- Created weekly and monthly reports on various topics related to department operations.
- Developed and maintained filing systems for electronic and paper documents.
- Maintained accurate payroll records and submitted data to accounting department for processing.
Service Operations Manager
Tom Thumb
Colleyville, Texas
07.2021 - 09.2021
- Conducted regular training sessions for staff on service operations procedures and best practices.
- Monitored customer feedback surveys to assess customer satisfaction levels with the provided services.
- Directed and supervised front end operations, ensured coverage of checkout lanes, cleanliness and appearance of front end.
- Ensured compliance with company policies and procedures on cash handling, restricted product sales, coupons, gift cards, scan accuracy, scheduling minors, product returns, WIC, sanitation, and dress code standards.
- Created department schedule to meet the customers needs, utilizing company scheduling programs.
Assistant Service Operations Manager
Tom Thumb
Euless, Texas
01.2021 - 07.2021
- Assisted service operations manager to meet sales, service score, and cash shortages and overages.
- Assisted in directing and supervising front end operations, monitoring and directing customer traffic flow, coverage of checkout lanes, cleanliness of front end sales floor and restrooms.
- Handled cash flow requirements including deposits, armored car services, safe transactions, issues and pick ups, tills, approving checks and refunds, and monitoring cashier cash handling procedures.
- Assisted in implementing front end programs.
- Served as an overflow cashier when needed.
Service Supervisor
Tom Thumb
Grapevine, Texas
04.2018 - 01.2021
- Ensured that all customer inquiries were addressed in a timely manner, while also ensuring accuracy and quality of work.
- Assisted and maintained the full fresh appearance of the checkstand merchandise and cleanliness of checkstands.
- Complied with company policies and procedures on cash handling, gift cards, employee purchase, scan accuracy and coupons.
- Assisted in directing and supervising front end operations, ensuring coverage of checkout lanes, cleanliness of front end, restrooms, front entry way and parking lot.
After School Care Staff
Hurst Euless Bedford Independent School District
Euless, Texas
07.2018 - 05.2019
- Provided after-school care for children aged 5 to 12, engaging them in activities such as reading, drawing and playing games.
- Offered emotional support to students facing personal difficulties or family problems.
- Ensured compliance with relevant health and safety standards in the workplace.
- Fostered an inclusive environment where all children felt supported and respected.
- Provided assistance with homework assignments, helping students understand difficult concepts.
- Resolved conflicts between students in a respectful manner using problem solving skills.
- Utilized effective communication strategies to ensure a safe and enjoyable environment for children.
Cashier
Tom Thumb
Colleyville, Texas
05.2017 - 04.2018
- Monitored customer flow and called for assistance when need to ensure customer satisfaction.
- Accurately operated cash register, assisted checkout, scanner and scale.
- Accurately handled monetary transactions including cash, checks, gift cards, food stamps and WIC.
Education
Human Resources Management
Tarleton State University
Stephenville, Texas, TXHigh School Diploma - undefined
Trinity High School
Euless, Texas05.2019
Skills
Operational efficiency
Order fulfillment
Problem solving
Adaptability
Attention to detail
Team training and development
Inventory management
Teamwork
Leadership
Customer service management
Merchandising strategies
Employee management
Scheduling coordination
Hiring and onboarding
Payroll administration and timekeeping
Certification
- Five Year Food Safety Certification
- Powered Industrial Truck Certification
Timeline
Grocery Manager
Tom Thumb
07.2025 - Current
General Merchandise Manager
Tom Thumb
04.2023 - 07.2025
Administrative Coordinator
Tom Thumb
09.2021 - 04.2023
Service Operations Manager
Tom Thumb
07.2021 - 09.2021
Assistant Service Operations Manager
Tom Thumb
01.2021 - 07.2021
After School Care Staff
Hurst Euless Bedford Independent School District
07.2018 - 05.2019
Service Supervisor
Tom Thumb
04.2018 - 01.2021
Cashier
Tom Thumb
05.2017 - 04.2018
High School Diploma - undefined
Trinity High School
Human Resources Management
Tarleton State University