Hannah Jones
Poplar Bluff,Mo
Summary
Proximity Claim Adjuster with extensive experience at State Farm, specializing in property claims and customer complaint resolution. Achieved a 10% increase in team productivity through effective collaboration and mentoring. Skilled in Xactimate and dedicated to regulatory compliance, ensuring fair and timely claim resolutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Proximity Claim Adjuster
State Farm
Poplar Bluff, MO
07.2018 - Current
- Assessed potential losses for insureds in accordance with applicable laws and regulations, and evaluated insurance claims to determine coverage and validity.
- Negotiated total loss settlements by reasonably applying company estimates to benefit both client and company needs.
- Investigated claims by conducting interviews and site visits.
- Served as a key point of contact for escalated customer concerns, ensuring resolution aligned with both compliance and customer satisfaction standards.
- Collaborated with internal teams and external partners to ensure comprehensive claim handling.
- Regularly achieved or exceeded performance metrics in quality, accuracy, and customer satisfaction.
Fire Team Managed
State Farm
09.2017 - 08.2018
- Processed, evaluated, and settled property claims, collaborating closely with team members to ensure a smooth workflow and timely resolution.
- Provided mentorship to newer adjusters by offering guidance on investigative techniques, claim documentation, and best practices for handling complex claims.
- Ensured compliance with regulatory standards and company procedures, addressing discrepancies, and advising team members on best practices to ensure full adherence to all guidelines.
- Promoted a team-oriented atmosphere by fostering communication and cooperation among team members, leading to a 10% improvement in team productivity.
Skills
- Property claim handling
- Customer complaint resolution
- Regulatory compliance
- Field investigations
- Team collaboration and mentoring
- Documentation and reporting
- Process improvement
- Claims management systems: Xactimate, Chip, ECS, Xactcontents
- Microsoft Office Suite
Certification
State Adjuster License – All required states
Timeline
Proximity Claim Adjuster
State Farm
07.2018 - Current
Fire Team Managed
State Farm
09.2017 - 08.2018
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