Hannah Kastan
Charlottesville,United States
Summary
Front desk and member experience professional with retail expertise since 2021 at Orvis. Demonstrates calmness under pressure and provides friendly service at check-in. Ensures members receive thorough follow-up and leave feeling valued.
Overview
2026
2026
years of professional experience
Work History
Sales Associate/Key Holder
Orvis
Charlottesville, Virginia
2021 - Current
- Greet guests, learn names, and match them to what they need
- Handle POS, returns, phone orders, and shipping with zero fuss
- Open/close, count drawers, bank drops, keys, alarms.
- Keep the floor tight with signage, markdowns, size runs, backstock, floor moves, and dress mannequins.
- Support new teammates with product basics, and service standards.
- Trusted for reliability and a steady attitude during store closures.
Sales Associate
Altar'd State
Charlottesville, Virginia
2018 - 2021
- Styled guests and built repeat relationships.
- Drove add-ons and fitting room service between rushes
- Helped with floor sets and back-of-house organization.
Sales Associate
JCPenney
Charlottesville, Virginia
2016 - 2018
- Cash wrap, recovery, fitting rooms, and cross-department questions.
- Assisted with ad sets and ticketing in the early mornings.
Education
High School Diploma -
The Covenant School
Charlottesville05-2013
Skills
- Customer service
- Cash handling
- Product knowledge
- Time management
- Communication skills
- Store opening and closing
- Payment processing
- Relationship selling
- Hospitality and accommodation
- Calm demeanor
- POS system operation
- Merchandise display
Accomplishments
Employee of the Month, Altar’d State
Timeline
Sales Associate/Key Holder
Orvis
2021 - Current
Sales Associate
Altar'd State
2018 - 2021
Sales Associate
JCPenney
2016 - 2018
High School Diploma -
The Covenant School