Hannah Keenan
Acton,Massachusetts
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Barista
STARBUCKS COFFEE COMPANY
09.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Assistant Manager
Reasons To Be Cheerful Ice Cream
10.2021 - 05.2024
- Offered hands-on assistance to customers, assessing needs, and
maintaining current knowledge of consumer preferences. - Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and
service expectations. - Planned schedules and delegating assignments to meet coverage and
service demands. - Developed strategy to increase sales and drive profits.
Opened and closed location and monitored shift changes to uphold
successful operations strategies and maximize business success.
Lifeguard
Minute Man Ridge Neighborhood Association
05.2020 - 09.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Educated patrons on safety protocols and enforced safety rules.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Recorded daily activity logs and incident reports for tracking
purposes. - Trained new lifeguards on safety procedures and protocol.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
Explorer
Discovery Museum
02.2019 - 09.2021
- Engaged children and adults in museum exhibits, demonstrating how play connects with scientific discovery.
- Worked and maintained museum exhibits.
Built personal relationships with guests to promote positive experiences. - Demonstrated respect, friendliness and willingness to help wherever needed.
- Created a safe environment for museum guests during the COVID-19 pandemic.
Education
Bachelor of Science - Nursing
University of Vermont
Burlington, VT05.2026
High School Diploma -
Acton Boxborough Regional High School
Acton, MA06.2022
Skills
- Overseeing Employees
- Training and Development
- Product and Service Knowledge
- Schedule Oversight
- Team Motivation
- Orientating and Training
- Cash Deposits and Receipts
- Staff Management
- Money Handling
- Customer Service and
- Satisfaction
- Shift Coverage
Timeline
Barista
STARBUCKS COFFEE COMPANY
09.2023 - Current
Assistant Manager
Reasons To Be Cheerful Ice Cream
10.2021 - 05.2024
Lifeguard
Minute Man Ridge Neighborhood Association
05.2020 - 09.2021
Explorer
Discovery Museum
02.2019 - 09.2021
Bachelor of Science - Nursing
University of Vermont
High School Diploma -
Acton Boxborough Regional High School
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