Erika Heaton
Springfield,IL
Summary
I’m a mission-driven barista manager with over five years of experience in specialty coffee, known for strong communication, mentorship, and a calm, solutions-focused approach to leadership. Passionate about the craft, I bring both creativity and precision to every aspect of running a high-performing coffee bar. I’m committed to continuous learning and always seeking opportunities to grow my knowledge and skills in the world of coffee.
Overview
6
6
years of professional experience
Work History
Lead Barista
Cafe Moxo
Springfield IL
02.2025 - Current
- Train new team members to ensure consistency, efficiency, and high standards of service across all shifts.
- Manage a fast-paced takeout and espresso bar, maintaining speed and quality during high-volume periods.
- Prepare a variety of espresso-based drinks with precision and attention to customer preferences.
- Perform daily opening and closing procedures, including setup, cleaning, and task delegation.
- Support a smooth and collaborative workflow by effectively communicating with kitchen and front-of-house staff.
Barista
Yellow Bird Coffee House
Springfield, IL
09.2024 - 01.2025
- Prepared a variety of coffee and espresso-based beverages with consistency and attention to detail.
- Provided friendly, efficient customer service in a fast-paced environment.
- Maintained cleanliness and organization of the café, including workstations, equipment, and customer areas.
- Restocked inventory and supplies to ensure smooth day-to-day operations.
- Handled cash and card transactions accurately and efficiently.
- Supported team members during busy hours to ensure quick service and a positive guest experience.
General Manager
Obsidian Coffee
Greenwood, AR
01.2022 - 01.2024
- Led the successful launch of a new coffee shop from the ground up, managing everything from development, daily operations and assisting in the remodel of the building.
- Created and executed marketing strategies, social media campaigns, and community events to build brand recognition and customer loyalty.
- Designed a unique, rotating menu featuring house-made syrups and high-quality specialty beverages.
- Trained and managed staff, fostering a collaborative team culture focused on efficiency and excellent customer service.
- Maintained equipment and oversaw daily operations to ensure smooth, high-quality service.
- Cultivated strong customer relationships through personalized recommendations and consistent, friendly service.
Barista
Arsagas
Fayetteville, AR
01.2021 - 01.2022
- Delivered exceptional customer service in a fast-paced, high-volume coffee shop with a strong focus on quality and hospitality.
- Operated a range of specialty coffee equipment including espresso machines and brewers with precision and care.
- Maintained a clean, organized, and welcoming environment, ensuring health and safety standards were consistently met.
- Recommended menu items tailored to customer preferences, helping build a regular customer base.
- Demonstrated strong time management by balancing bar efficiency with consistent drink quality during peak hours.
Barista/Shift Supervisor
Fort Smith Coffee Company
Fort Smith, AR
01.2019 - 01.2021
- Promoted to Shift Supervisor within 6 months due to strong work ethic, adaptability, and leadership potential.
- Balanced daily barista responsibilities with supervisory duties, including managing shifts, delegating tasks, and training new hires.
- Prepared house-made syrups and performed food prep for multiple locations while maintaining quality and consistency.
- Ensured smooth store operations by managing opening and closing procedures, inventory checks, and staff support.
- Provided top-tier customer service, fostering a positive and inviting atmosphere for both regulars and new guests.
Education
Southside
Fort Smith, AR01.2016
Skills
- Staff Management
- Issue and Conflict Resolution
- Brand Management
- Customer Relationship Management
- Operations
- Overseeing Employees
- Budgeting and Cost Control
- Employee Training
- Time Management
- Schedule Preparation
- Food and Beverage Management
Timeline
Lead Barista
Cafe Moxo
02.2025 - Current
Barista
Yellow Bird Coffee House
09.2024 - 01.2025
General Manager
Obsidian Coffee
01.2022 - 01.2024
Barista
Arsagas
01.2021 - 01.2022
Barista/Shift Supervisor
Fort Smith Coffee Company
01.2019 - 01.2021
Southside