Leah Calvert

• Trained new baristas on equipment use and customer service techniques to enhance team readiness and customer satisfaction.
• Prepared high-quality beverages according to established recipes and standards.
• Managed inventory levels and placed orders for coffee and supplies to ensure consistent availability of products.
• Enthusiastically engaged customers during busy periods to keep mood light and fun.
• Designed and arranged promotional displays to attract customer attention. for promotional materials such as menus or flyers.

Provided exceptional customer service in a small, independently owned bookstore, assisting customers with book recommendations, purchases, and checkout. Created engaging in-store displays and maintained an organized, welcoming environment. Developed extensive knowledge of both new releases and classic titles to provide personalized recommendations and enhance the overall customer experience!

• Directed and led employees and team members on effective operations, methods and procedures.
• Supervised team operations during shifts to ensure smooth workflow.
• Trained new staff on company policies and customer service standards.
• Resolved customer complaints and implemented solutions effectively during shifts.

• Answered customer questions about prescribed and OTC medications.
• Provided customer service by answering questions about medications and health products.
• Maintained cleanliness and organization of the pharmacy workspace and shelves.