Paula Davis-Pickens
Wentzville,MO
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Meticulous attention to detail and organization.
Overview
10
10
years of professional experience
Work History
Supervisor of Operations
TPS Management
07.2014 - Current
- Communicated with vendors regarding backorder availability, future inventory and special orders
- Worked closely with shift manager to solve problems and handle customer concerns
- Handle guest inquires and navigate guest on making reservations
- Drive shuttle bus to and from STL Lambert Airport
- Provided information regarding charge accounts and loyalty programs
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Maintained energy and enthusiasm in fast-paced environment
- Directed dispatching, routing and tracking of 10 fleet vehicles while answering calls
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Resolved customer complaints and maintained clean and tidy checkout area.
AIRPORT SALES REPRESENTATIVE
Stratmar Retail Services
03.2014 - 06.2014
- Engage with target consumer audience
- Talk about unique sales opportunities
- Meet/greet potential and current clients upon landing
- Maintain professional relationship with airport authority
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
- Increased sales by offering advice on purchases and promoting additional products.
Education
Bachelor of Science - Criminal Justice
Columbia College
Columbia, MO05.2017
Skills
- Data entry
- Departmental Operations
- Overseeing Employees, Logistics, and Quality Standards
- WPM typing proficiency, Dispatcher of Drivers
- Effective Communication, Data Entry
- Overseeing Employees
- Dispatcher Monitoring, Dispatch Procedures Customer Experience, Shuttle Bus Driver
Timeline
Supervisor of Operations
TPS Management
07.2014 - Current
AIRPORT SALES REPRESENTATIVE
Stratmar Retail Services
03.2014 - 06.2014
Bachelor of Science - Criminal Justice
Columbia College
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