Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Kellogg

Elgin,IL

Summary

Highly motivated and dynamic professional with extensive experience in managing operations of high-volume retail stores. Skilled in maintaining stock supplies and ensuring operational activities align with policies and regulations. Proven ability to plan, assign, and organize work among staff, while delivering exceptional customer support to all guests. Demonstrated expertise in leading development and performance of store associates, building a solid bench of talented staff. Maintains personal knowledge of merchandising and operating requirements. Utilizes problem-solving skills to effectively resolve issues with difficult customers, achieving maximum client satisfaction. Possesses excellent organizational, interpersonal, communication, leadership, and decision-making skills.

Overview

16
16
years of professional experience

Work History

Senior Fraud Specialist II

JPMorgan Chase
Elgin, IL
03.2024 - Current
  • Call Center environment taking 50-100 calls a day.
  • Developed comprehensive training programs to enhance the skills of junior fraud specialists.
  • Assisted in the development of innovative solutions for combating identity theft and account takeover attempts.
  • Played an instrumental role in driving cultural change around fraud awareness throughout the organization.
  • Enhanced transaction monitoring systems for improved fraud detection and prevention.

Shift Supervisor

Starbucks Coffee Company
Hoffman Estates, IL
01.2017 - 02.2024
  • Deliver top-notch customer service with a keen focus on gaining maximum client satisfaction
  • Manage and resolve customer complaints by demonstrating exceptional problem-solving skills
  • Oversee cash register and process customer cash / credit card payments, while processing routine deposits, and counting tills
  • Utilized leadership skills to manage baristas and assign duties during peak and non-peak hours
  • Built excellent store reputation by developing and maintaining welcoming environment for customers
  • Established and maintained productive working relationships with fellow partners and senior management

Cook / Deli Attendant

Cabela's
Hoffman Estates, IL
01.2016 - 01.2017
  • Prepared Fudge and operated nut cart, while presenting patrons with food samples
  • Delivered timely and welcoming service to guests within counter-service restaurant setting
  • Ensured company’s growth by signing customers up for Cabela's Credit card
  • Utilized culinary expertise for cooking and preparing handcrafted deli sandwiches
  • Implemented best practices to maintain proper food storage and sanitation practices

Cook

Chicago Pizza Authority
Elgin, IL
01.2015 - 01.2016

Server

Lonestar Steakhouse
01.2014 - 01.2015

Barista

Starbucks
01.2012 - 01.2013

School Bus Driver

Putnam City Schools
Oklahoma City
01.2010 - 01.2012

Guest Service Representative

Holiday Inn Express
Bethany
01.2009 - 01.2011

Education

English -

ASU
Tempe, AZ

Skills

  • Store Management
  • Team Leadership
  • Customer Service
  • Operational Efficiency
  • Stock Maintenance
  • Time Management
  • Cross-functional Collaboration
  • Client Satisfaction
  • Process Improvement

Timeline

Senior Fraud Specialist II

JPMorgan Chase
03.2024 - Current

Shift Supervisor

Starbucks Coffee Company
01.2017 - 02.2024

Cook / Deli Attendant

Cabela's
01.2016 - 01.2017

Cook

Chicago Pizza Authority
01.2015 - 01.2016

Server

Lonestar Steakhouse
01.2014 - 01.2015

Barista

Starbucks
01.2012 - 01.2013

School Bus Driver

Putnam City Schools
01.2010 - 01.2012

Guest Service Representative

Holiday Inn Express
01.2009 - 01.2011

English -

ASU
Hannah Kellogg