Hannah Kimmel
Silsbee
Summary
Dedicated Referral Coordinator with expertise in patient scheduling and accurate documentation. Proven ability to manage referrals efficiently while providing exceptional customer service and supporting patient care.
Overview
4
4
years of professional experience
Work History
Referral Coordinator
Family Allergy & Asthma
Beaumont, TX
12.2025 - Current
- Educated patients on insurance requirements and referral procedures.
- Monitored referral status and resolved discrepancies efficiently.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
Receptionist
Family Allergy & Asthma
Beaumont, TX
01.2025 - 12.2025
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Provided exceptional customer service by addressing patient inquiries and resolving concerns promptly.
- Maintained accurate patient records and ensured compliance with confidentiality regulations.
- Utilized electronic health record (EHR) systems to update patient information efficiently.
- Supported billing processes by verifying insurance information and processing payments accurately.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Daycare Teacher
Bright Beginnings Learning Center & Childcare
Vidor, TX
12.2023 - 12.2024
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Fostered a safe and nurturing environment, promoting social and emotional development in children.
- Collaborated with parents to support children's growth and address individual needs effectively.
- Monitored children's progress through assessments, adjusting activities to enhance learning outcomes.
- Managed classroom behavior using positive reinforcement strategies to encourage cooperation and respect.
- Organized age-appropriate activities that stimulated creativity, problem-solving, and teamwork among children.
- Trained new staff on classroom management techniques and educational best practices for child engagement.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
Paraprofessional
Silsbee ISD
Silsbee, TX
01.2022 - 10.2023
- Assisted teachers in delivering personalized instruction to enhance student learning experiences.
- Implemented classroom management strategies to maintain an engaging and productive environment.
- Collaborated with educators to develop tailored lesson plans aligning with individual student needs.
- Monitored student progress, providing feedback and support to foster academic growth.
- Facilitated communication between parents and teachers to address student concerns effectively.
- Organized educational materials and resources, ensuring accessibility for all students during lessons.
- Mentored new paraprofessionals, sharing best practices for effective classroom support strategies.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
Education
No Degree - Teaching
Post University
Waterbury, CTHigh School Diploma -
Silsbee High School
Silsbee, TX05-2020
Skills
- Medical terminology
- Multi-line phone proficiency
- Patient scheduling
- Data entry proficiency
- Appointment scheduling
- Accurate documentation
- Scheduling software
- HIPAA regulations
- Appointment reminders
Timeline
Referral Coordinator
Family Allergy & Asthma
12.2025 - Current
Receptionist
Family Allergy & Asthma
01.2025 - 12.2025
Daycare Teacher
Bright Beginnings Learning Center & Childcare
12.2023 - 12.2024
Paraprofessional
Silsbee ISD
01.2022 - 10.2023
No Degree - Teaching
Post University
High School Diploma -
Silsbee High School