Summary
Overview
Work History
Education
Skills
Activities
Affiliations
Timeline
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Hannah Lam

Morton Grove,USA

Summary

Dynamic and engaging professional with a proven track record in customer service and cash handling, at Lou Malnati's Pizzeria and Lululemon Athletica. Excelled in relationship building and problem-solving, enhancing customer satisfaction and team collaboration. Demonstrated ability to create educational and entertaining activities, significantly improving client and child engagement.

Overview

4
4
years of professional experience

Work History

Babysitter

The Bagget Family
01.2022 - 08.2024
  • Care for a 3-year-old boy and 6-year-old girl occasionally during parents absences
  • Prepared snacks and lunch, paying attention to nutritional values of food
  • Create interesting activities that are entertaining for the kids while keeping them engaged
  • Clean and organize the home to help parents
  • Took kids to the park, library, and other public facilities

Educator

Lululemon Athletica
Rosemont, IL
05.2023 - 08.2023
  • Educated customers on Lululemon's product features, making sure that clients feel comfortable with their purchases.
  • Provided customer service and greeted customers with a positive, welcoming attitude.
  • Worked with other educators and co-workers to have a positive and successful work environment.
  • Worked cashier and fitting rooms to help customers feel confident with their purchases.

Phone/ Cashier Staff

Lou Malnati's Pizzeria
01.2021 - 04.2023
  • Provided customer service to new and familiar customers at the pizzeria.
  • Greeted and assisted customers.
  • Efficiently operated cash register with cash and card payments.
  • Adapted to a fast pace and an ever-changing environment.
  • Communicated orders efficiently in person or on the phone with other employees and customers.
  • Excellent listening and time-management skills.
  • Experience in food handling and food preparation work.
  • Maintained a clean and tidy work area at all times.

Nanny

The Rose Family
01.2021 - 03.2023
  • Care for a 5-year-old girl and a 7-year-old boy five days a week during the parents' absences.
  • Ensure children are fed, bathed, and in bed before parents return.
  • Help kids with schoolwork and tutor the skills they need help with.
  • Create entertaining and educational activities to keep kids busy and engaged.
  • Clean and organize the home to help the parents.
  • Took children to and from school and extra-curricular activities.

Education

Speech And Hearing Sciences

University of Illinois At Urbana-Champaign
Champaign, IL
05-2027

High School Diploma -

Niles West High School
Skokie, IL
06.2023

Skills

  • Customer service
  • Cash handling
  • Food handling
  • Problem-solving
  • Customer assistance
  • Relationship building
  • Fitting room maintenance
  • Teamwork and collaboration
  • Friendly and outgoing
  • Phone etiquette
  • Teamwork

Activities

  • Niles West Dance Team, Helped choreograph dance routines for the team. Competed and performed at competitions during the season.
  • Niles West Orchesis Club, Performed and choreographed all genres of dance at yearly showcases. Competed and performed at dance competitions.
  • Activ8 Dance Company, Teach elementary students dance routines.

Affiliations

- Events Planner for Phi Sigma Sigma sorority.

- On Vitality Dance Team

Timeline

Educator

Lululemon Athletica
05.2023 - 08.2023

Babysitter

The Bagget Family
01.2022 - 08.2024

Phone/ Cashier Staff

Lou Malnati's Pizzeria
01.2021 - 04.2023

Nanny

The Rose Family
01.2021 - 03.2023

Speech And Hearing Sciences

University of Illinois At Urbana-Champaign

High School Diploma -

Niles West High School

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Hannah Lam