Hannah Lanier
Muscle Shoals,AL
Overview
3
3
years of professional experience
Work History
Beauty Advisor
Ulta Beauty
03.2025 - Current
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Educated customers on skincare and makeup application techniques to drive product sales.
- Assisted in maintaining product displays, ensuring a visually appealing shopping environment.
- Resolved customer inquiries and concerns, fostering a positive shopping experience.
- Conducted inventory management tasks, including stock replenishment and product organization.
- Provided outstanding customer service in a dynamic retail setting, focusing on customer satisfaction and loyalty.
- Guided customers in selecting products from cosmetics, skincare, and haircare sections.
- Provided personalized beauty consultations to enhance customer satisfaction and loyalty.
Cashier
Ollie's Bargain Outlet
11.2024 - 03.2025
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns.
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments.
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers.
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs.
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed.
Hostess/Cashier
Buffalo Wild Wings
04.2024 - 11.2024
- Effectively communicated with servers and kitchen staff to coordinate seating arrangements and maintain a smooth flow of service.
- Greeted and seated guests promptly, ensuring exceptional first impressions and customer satisfaction.
- Trained new host/hostess team members on proper greeting procedures, seating protocols, and customer service standards.
- Implemented a reservation system to enhance efficiency in managing reservations during peak hours.
- Maintained knowledge of daily specials, promotions, and menu changes to provide accurate information to guests as needed.
Skate Attendant
Skate Center
01.2024 - 05.2024
- Monitored inventory levels regularly to identify low-stock items and submit restocking requests as needed.
- Resolved customer complaints or concerns promptly and effectively, aiming for complete resolution on the first contact.
- Prepared and served a variety of snacks, beverages, and food items to customers in a fast-paced snack bar environment.
- Monitored skating area for safety compliance, ensuring a secure environment for all guests.
- Assisted patrons with skate rentals and equipment selection to enhance overall customer experience.
Sales Associate
Electronics - Walmart
07.2023 - 01.2024
- Increased sales by building connections with customers and recommending appropriate products based on their needs.
- Handled cash transactions efficiently by the company's cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained knowledge of current promotions and technology trends for effective sales support.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT05-2027
High School -
Jefferson County Virtual Academy of Learning
Birmingham, AL12-2025
Skills
- Customer service
- Team-oriented
- Attention to detail
- Effective communication
- Multitasking capabilities
- Professionalism
- Organizational abilities
- Friendliness and likability
- Punctuality
- Proficiency with computers and Microsoft Office
Timeline
Beauty Advisor
Ulta Beauty
03.2025 - Current
Cashier
Ollie's Bargain Outlet
11.2024 - 03.2025
Hostess/Cashier
Buffalo Wild Wings
04.2024 - 11.2024
Skate Attendant
Skate Center
01.2024 - 05.2024
Sales Associate
Electronics - Walmart
07.2023 - 01.2024
Bachelor of Science - Business Management
Western Governors University
High School -
Jefferson County Virtual Academy of Learning