Hannah Lanz
Saint Louis, MO,MO
Summary
Accomplished Front-of-House leader with extensive experience in managing high performing teams and overseeing departmental operations. Proven track record of driving operational efficiency, fostering optimization, and cultivating a culture of accountability and excellence. Known for adaptability and consistently aligning with evolving business objectives, seeking to contribute to a dynamic organization for long-term success.
Overview
4
4
years of professional experience
Work History
Shift Manager
St. George's Donuts
Springfield, MO
- Managed team on shift
- Worked quickly and efficiently to best serve customers
- Answered phones, took and fulfilled orders
- Customer Service
Shift Supervisor
Alamo Drafthouse Cinema
Springfield, MO
- Manage all departments, assisting where needed, both FOH and BOH
- Handle customer service issues both in the moment and through follow-up communication
- Manage staff on large scale, facilitating communications to ensure that everyone knows they have a voice
Four Wall Manager
Alamo Drafthouse Cinema
Saint Louis, MO
08.2022 - 10.2025
- Led team to optimize operational workflows and reporting processes, enhancing overall efficiency, accuracy, and productivity.
- Developed and implemented training programs for staff, improving skills and knowledge retention.
- Coordinated cross-departmental communication to streamline project execution and enhance collaboration.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Front of House Manager
Top Shooters
531 S Old RT 3
10.2025 - Current
- Oversaw daily operations to ensure exceptional guest experiences and smooth service flow.
- Implemented staff training programs to enhance service quality and operational efficiency.
- Coordinated events and special functions, enhancing venue utilization and customer satisfaction.
- Resolved customer complaints promptly, improving overall guest satisfaction ratings and loyalty.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
Education
Associate of Science - Respiratory Therapy
Missouri State University
Springfield, MO05-2023
High School Diploma -
Affton High School
Saint Louis, MO05-2017
Skills
- Department Management
- Operations Management
- Large-Scale Supervision
- Front of House Management
- Shift scheduling
- Schedule preparation
- Complex Problem-solving
- Staff training and development / Management
STRENGTHS
- Time Management
- Efficiency
- Excel, PowerPoint, Word
- Operations Management
- People Management
- Problem Solving
- Teamwork
Timeline
Front of House Manager
Top Shooters
10.2025 - Current
Four Wall Manager
Alamo Drafthouse Cinema
08.2022 - 10.2025
Shift Manager
St. George's Donuts
Shift Supervisor
Alamo Drafthouse Cinema
High School Diploma -
Affton High School
Associate of Science - Respiratory Therapy
Missouri State University