HANNAH LEE
Donalsonville,US
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues, and winning customer loyalty. Brings an 8-year background maintaining customer satisfaction and contributing to company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
Susie and Sam's Steakhouse
2024.02 - Current
- Served high customer volumes during special events, nights, and weekends.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
- Handled guest complaints professionally, resulting in satisfied customers and repeat business.
General Manager
River City Grill and Pizzeria
2022.08 - 2024.04
- Strong communication skills, hospitality service expertise, conflict resolution techniques, time management, presentation skills, multitasking, followed safe working practices, restocked inventory, balanced tills, handled cash
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Handled escalated customer concerns with empathy and professionalism, leading to successful conflict resolution.
- Enhanced customer satisfaction through consistent communication and responsive problem-solving.
Bartender
River City Grill and Pizzeria
2019.12 - 2022.08
- Used excellent organizational and multitasking skills to meet the needs of multiple customers, managed bar inventory, kept the bar area stocked and clean, made drinks, conversed with customers, worked as a solitary bartender, created and mixed special drinks, enhanced customer satisfaction by providing prompt and friendly service.
Education
High School -
Seminoie County High School
Donalsonville, GA05.2019
Some College (No Degree) - Communications
Abraham Baldwin Agricultural College
Tifton, GASkills
- Wine, Liquor, and Food Service
- Customer Service Oriented
- Effective Customer Upselling
- Positive Attitude
- Reliability and punctuality
- Professional Appearance
- Safety Procedures
- Conflict Mediation
- First Aid
- Adaptability and Flexibility
- Responsible Alcohol Service
- Engaging Personality
Certification
Basic Life Support
Timeline
Bartender
Susie and Sam's Steakhouse
2024.02 - Current
General Manager
River City Grill and Pizzeria
2022.08 - 2024.04
Bartender
River City Grill and Pizzeria
2019.12 - 2022.08
High School -
Seminoie County High School
Some College (No Degree) - Communications
Abraham Baldwin Agricultural College
Basic Life Support
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