Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
HANNAH LEE

HANNAH LEE

Donalsonville,US

Summary

Motivated professional well-versed in building productive relationships, resolving complex issues, and winning customer loyalty. Brings an 8-year background maintaining customer satisfaction and contributing to company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Bartender

Susie and Sam's Steakhouse
02.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
  • Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
  • Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
  • Handled guest complaints professionally, resulting in satisfied customers and repeat business.

General Manager

River City Grill and Pizzeria
08.2022 - 04.2024
  • Strong communication skills, hospitality service expertise, conflict resolution techniques, time management, presentation skills, multitasking, followed safe working practices, restocked inventory, balanced tills, handled cash
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Handled escalated customer concerns with empathy and professionalism, leading to successful conflict resolution.
  • Enhanced customer satisfaction through consistent communication and responsive problem-solving.

Bartender

River City Grill and Pizzeria
12.2019 - 08.2022
  • Used excellent organizational and multitasking skills to meet the needs of multiple customers, managed bar inventory, kept the bar area stocked and clean, made drinks, conversed with customers, worked as a solitary bartender, created and mixed special drinks, enhanced customer satisfaction by providing prompt and friendly service.

Education

High School -

Seminoie County High School
Donalsonville, GA
05.2019

Some College (No Degree) - Communications

Abraham Baldwin Agricultural College
Tifton, GA

Skills

  • Wine, Liquor, and Food Service
  • Customer Service Oriented
  • Effective Customer Upselling
  • Positive Attitude
  • Reliability and punctuality
  • Professional Appearance
  • Safety Procedures
  • Conflict Mediation
  • First Aid
  • Adaptability and Flexibility
  • Responsible Alcohol Service
  • Engaging Personality

Certification

Basic Life Support

Timeline

Bartender

Susie and Sam's Steakhouse
02.2024 - Current

General Manager

River City Grill and Pizzeria
08.2022 - 04.2024

Bartender

River City Grill and Pizzeria
12.2019 - 08.2022

High School -

Seminoie County High School

Some College (No Degree) - Communications

Abraham Baldwin Agricultural College

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HANNAH LEE