Hannah Lemire
Houston
Summary
Collaborative and driven Client Care Specialist works with minimal direction or supervision to accomplish remarkable results. Offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of client and staff needs. Experience with electronic recordkeeping. Adept at prioritizing tasks, managing time and using consistent, effective approach. Quality-driven bringing strong time management, communication and organizational abilities. Competent sales and service professional with a team-player and growth-oriented mentality. Delivers top-notch service and support and works well under pressure.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
E-Closing
10.2022 - 06.2025
- Resolved customer inquiries via phone, email, and chat, ensuring prompt and accurate responses.
- Collaborated with cross-functional teams to improve customer experience and streamline support processes.
- Trained new team members on best practices for handling customer issues and using support tools.
- Managed escalated customer concerns, providing solutions that enhanced satisfaction levels.
- Developed and maintained knowledge base articles to assist customers in self-service options.
Medical Receptionist
Concord Orthopaedics
06.2022 - 10.2022
- Managed patient scheduling and appointments to optimize clinic workflow.
- Processed insurance claims and verified patient eligibility efficiently.
- Coordinated communication between patients, physicians, and healthcare staff.
- Maintained accurate patient records in electronic medical record system.
- Trained new reception staff on office procedures and software usage.
- Implemented process improvements that enhanced front desk operations.
- Developed and maintained strong relationships with patients to improve satisfaction.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Legal Assistant
National Legal Center
03.2022 - 06.2022
- Conducted legal research to support case preparation and strategy development.
- Drafted and reviewed legal documents, ensuring accuracy and compliance with regulations.
- Managed case files using document management systems, enhancing organization and retrieval efficiency.
- Coordinated communication between clients and attorneys, facilitating information flow and service delivery.
Medical Receptionist
Atlantic Orthopaedics & Sports Medicine
03.2021 - 03.2022
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Checked patients in and out for appointments and collected co-payments.
- Processed patient payments and scanned identification and insurance cards.
- Took messages from patients and promptly relayed to appropriate staff.
- Trained new staff on office procedures, insurance processes and medical terminology.
Private Housekeeper
Vikash Nand
10.2020 - 10.2021
- Interacted pleasantly with clients and guests when performing daily duties.
- Cleaning dishes and putting clean dishes away daily.
- Picking up after a toddler to keep the house looking clean.
- Folding and putting away laundry daily.
- Clean and tidy counters daily.
Education
High School Diploma -
Joseph Case High School
Swansea, MA06.2020
Skills
- Business development understanding
- Document analysis
- Inbound and Outbound Calling
- Proficient in Microsoft Products
- Proficient with Google Products
- Reliable and trustworthy
- Friendly, positive attitude
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- Appointment scheduling
- Salesforce
Timeline
Customer Support Specialist
E-Closing
10.2022 - 06.2025
Medical Receptionist
Concord Orthopaedics
06.2022 - 10.2022
Legal Assistant
National Legal Center
03.2022 - 06.2022
Medical Receptionist
Atlantic Orthopaedics & Sports Medicine
03.2021 - 03.2022
Private Housekeeper
Vikash Nand
10.2020 - 10.2021
High School Diploma -
Joseph Case High School
Personal Information
Title:
Education and Training
other
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