Hannah Lennon
Saint Albans
Summary
Experienced with handling customer inquiries and providing effective solutions. Utilizes communication and problem-solving skills to enhance customer satisfaction. Track record of maintaining positive client relationships and adapting to dynamic service environments.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
Rick Bailey State Farm Agency
Fairmont, WV
10.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed policy changes and updates, ensuring accuracy and compliance with company standards.
- Managed all social media accounts to make daily posts to help increase engagement as well as gain more customers.
- Assisted clients in understanding coverage options, enhancing customer satisfaction and retention.
- Processed claims efficiently, coordinating with insurance adjusters to expedite resolutions.
- Managed high call volume while maintaining a courteous and professional demeanor.
Intern
Elkins- Randolph County Tourism
Elkins, WV
09.2024 - 12.2024
- Supported Marketing Director in various projects
- -Created weekly event posters using Canva, updated event information on website, and managed tasks with Monday.
- -Developed social media and blog posts to support small businesses across the county.
- -Promoted Fall Festival, one of the largest annual events in Randolph County, enhancing community engagement.
Bar Tender
A Frame Bar and Grill
Lake Metigoshe, ND
05.2024 - 08.2024
- -Provided excellent customer service, building strong relationships with repeat customers
- -Processed cash and credit transactions accurately, ensuring balanced cash box at end of shifts
- -Coordinated with kitchen staff to streamline food and beverage service, enhancing customer dining experience
- -Maintained clean and organized bar environment, facilitating efficient service and guest satisfaction
Server/Hostess
A Frame Bar and Grill
Lake Metigoshe, ND
05.2024 - 08.2024
- -Provided excellent customer service to diners, taking orders, delivering food and drinks, handling cash and credit card transactions, and resolving any issues that arose
- -Supported team during peak hours by taking additional orders and expediting service of prepared dishes
- -Assisted co-workers in rush-hour periods by taking extra customer orders and bringing out prepared dishes
- -Coordinated seating arrangements, assigned servers to tables, organized utensils, and maintained order at hostess stand
- -Welcomed diners at entrance, creating a friendly atmosphere. and answered questions about wait times, the menu, etc
Nanny
Private Family
Fargo, ND
05.2022 - 08.2022
- -Oversaw daily activities for two girls, ages 7 and 5.
- -Coordinated daily activities, prepared and served nutritious meals, and provided reliable transportation to practices and activities
- Supervised daily activities and ensured safety in home environment.
- Assisted with meal preparation and maintained dietary guidelines for children.
- Organized educational games to promote learning and development.
Education
BS - Marketing
Davis and Elkins College
Elkins, WV05-2025
Skills
- Customer Service
- Graphic Design Basics
- Customer Relationship Management
- CRM Software
- Collaborative
- Conflict resolution
- Microsoft Office/Excel
- ECRM
- Necho
- Social Media
- Canva
Languages
English
Native or Bilingual
Community Service
Illinois Girls Lacrosse Association, Volunteer Coach, Gurnee, Illinois, 2017-03, 2021-06, -Helped guide and develop young girls with their lacrosse skills and learn how to work as a team, -Lead the team through various skills, practices, and games
AWARDS
Graduated with Cum Laude., Women’s Lacrosse Team-3 year starter, Earned IWLCA NCAA Division II Academic Honor Roll in 2024 and 2025., Named Academic All-Conference MEC in 2023, 2024, and 2025.
Timeline
Customer Service Specialist
Rick Bailey State Farm Agency
10.2025 - Current
Intern
Elkins- Randolph County Tourism
09.2024 - 12.2024
Bar Tender
A Frame Bar and Grill
05.2024 - 08.2024
Server/Hostess
A Frame Bar and Grill
05.2024 - 08.2024
Nanny
Private Family
05.2022 - 08.2022
BS - Marketing
Davis and Elkins College