Hannah Lewis
Lehi,UT
Summary
Driven leader with proven expertise in employee training and policy enforcement, honed across roles at CRAVE Cookies and other leading companies. Excelled in boosting customer satisfaction and maintaining high-quality standards through effective team management and workload balancing. Skilled in fostering a positive work environment, ensuring workplace safety, and enhancing team performance.
Overview
7
7
years of professional experience
Work History
Crew Member Team Leader
CRAVE Cookies
01.2024 - 05.2024
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
- Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day reports.
Sales Associate
H & M
10.2019 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Shift Lead Supervisor
Firehouse Subs
01.2017 - 04.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
Education
High School Diploma -
Lehi High School
Lehi, UT05.2016
Skills
- Employee Motivation
- Policy Enforcement
- Staff Scheduling
- Workplace Safety
- Employee Training
- Team Player
- Workload balancing
- Team Management
Timeline
Crew Member Team Leader
CRAVE Cookies
01.2024 - 05.2024
Sales Associate
H & M
10.2019 - 12.2023
Shift Lead Supervisor
Firehouse Subs
01.2017 - 04.2019
High School Diploma -
Lehi High School
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