Hannah Lindsay
Grants Pass,OR
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills. Hardworking, and multitasking abilities. Devoted to giving every customer a positive and memorable experience. Eagerness to learn new skills and advanced
Overview
4
4
years of professional experience
2013
2013
years of post-secondary education
Work History
Customer Service Representative
H&S Power Market
Grants Pass, OR
03.2024 - Current
- Assisted customers with inquiries and product information.
- Handled customer complaints with empathy and professionalism.
- Processed orders and returns efficiently through company systems.
- Provided feedback to management on customer needs and preferences.
- Educated customers about promotions and services offered by the company.
- Supported training sessions for new staff on customer service protocols.
- Developed strong customer relationships to encourage repeat business.
Retail Sales Associate
Andretti Petroleum Group
Grants Pass, OR
09.2021 - 03.2024
- Assisted customers in selecting and purchasing fuel and convenience items.
- Maintained cleanliness and organization of the retail space and product displays.
- Operated point-of-sale system for efficient transaction processing.
- Resolved customer inquiries and complaints with professionalism and care.
- Greeted customers upon entering the store and provided assistance.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Handled customer complaints in a professional manner.
- Completed transactions in an efficient manner while providing excellent customer service.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Participated in team meetings and training sessions.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
Education
Arroyo Grande High School
Arroyo Grande, CASkills
- Customer relationship management
- Order processing
- Product knowledge
- Complaint resolution
- Active listening
- Problem solving
- Effective communication
- Retail store support
- Professional telephone demeanor
- Calm demeanor
- Positive and professional
- Customer service
- High-energy attitude
- Shipping and receiving
- Willing to learn
Timeline
Customer Service Representative
H&S Power Market
03.2024 - Current
Retail Sales Associate
Andretti Petroleum Group
09.2021 - 03.2024
Arroyo Grande High School