Hannah Machado
Fort Walton Beach,FL
Summary
Dedicated and guest-focused hospitality professional with over five years of experience in resort and property management environments. Recognized as a Top Performing Reservationist for consistently exceeding booking and service expectations. Skilled in overseeing property operations, managing high-volume reservations, and creating welcoming, memorable guest experiences. Known for strong communication, leadership support, and resolving concerns with empathy and professionalism.
Overview
6
6
years of professional experience
Work History
Property Manager
Brooks And Shorey Resorts
Fort Walton Beach, FL
06.2023 - Current
- Recognized as a Top Performing Reservationist for consistently exceeding booking goals and delivering exceptional guest service.
- Oversee daily property operations while ensuring seamless guest experiences from booking to departure.
- Manage high-volume reservations and provide detailed pricing and availability information with clarity and confidence.
- Build strong relationships with guests, identifying needs and recommending accommodations that enhance satisfaction.
- Resolve escalated guest concerns with professionalism and proactive problem-solving.
- Collaborate with housekeeping and maintenance teams to uphold property standards and guest expectations.
- Monitor guest feedback and implement service improvements to support retention and positive reviews.
Front Desk Receptionist
El Matador Management Company
Fort Walton Beach, FL
05.2020 - 06.2023
- Managed reservations for up to 105 units daily using Streamline property management software.
- Delivered efficient and welcoming check-in experiences in a high-traffic resort environment.
- Processed deposits, payments, and fees with strong attention to financial accuracy.
- Coordinated maintenance and housekeeping requests to ensure timely service resolution.
- Communicated professionally with guests, property owners, and internal departments to maintain operational flow.
- Maintained an organized and inviting front office environment aligned with hospitality standards.
Education
Associate in AA - General
Northwest Florida State College
Niceville, FLHigh School Diploma -
Walton High School
Defuniak Springs, FL05.2019
Skills
- Guest Experience Leadership
- Property & Reservation Management
- High-Volume Booking Coordination
- Team Collaboration & Operational Support
- Streamline (35 years)
- Escapia (15 years)
- Payment Processing & Financial Accuracy
- Maintenance & Housekeeping Coordination
- Microsoft Office & Google Workspace
- Strong Communication & Organizational Skills
Timeline
Property Manager
Brooks And Shorey Resorts
06.2023 - Current
Front Desk Receptionist
El Matador Management Company
05.2020 - 06.2023
Associate in AA - General
Northwest Florida State College
High School Diploma -
Walton High School