Hannah Mallegni
Relationship Manager
Sheboygan,WI
Summary
Leveraging a combination of community, customer, and event management services background in order to deliver exceptional experiences. A cross functional team collaborator with CRM system expertise which results in operational performance improvement. A self-starter who identifies opportunities to progressively increase responsibilities while simultaneously improving sales and revenue. Unique ability to build relationships utilizing strong communication skills, flexibility, and creativity.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Business Owner|Entrepreneur
Professional Pet Services
10.2016 - 07.2022
- Built full book of business in less than six months
- Established stable repeat customer base
- Created marketing plan including social media lead generation
- Managed and coordinated all client outreach and communications
- Provided trustworthy, attentive, and passionate in-home pet care services
Reservation Sales and Fractional Owner Relationship Manager
The Osthoff Resort
11.2020 - 03.2022
- Top salesperson month over month
- Led front end lead generation through marketing data capture resulting in over 500 new leads
- Increased customer spend through expert upselling and cross-selling of services and amenities
- Cross functional team collaborator for special events and surge operations
- Expanded role to include essential business reporting requirements
Event Catering Sales Coordinator
Levy Restaurants, Wisconsin Center District
05.2019 - 03.2020
- Managed end-to-end client accounts
- Coordinated events to ensure that all services exceeded guest expectations
- Built and maintained strong relationships with clients, subcontractors, and vendors
- Leveraged technical aptitude for CRM systems in order to teach team members how to improve workflows and increase efficiency
- Communicated customer feedback and complaints to team members to promote proper resolution.
Brand Ambassador
ATN Staffing, Ascent Staffing
07.2018 - 03.2020
- Represented various brands/services at promotional marketing events around Wisconsin by providing product information, product sampling and distributing premiums to target market -Brands Represented: T-Mobile, AT&T, Continental Tire, Aldi, State Farm, Red Rock Deli Chip, Patrick Cudahy, Shout
Property Manager
Burke Properties, Hill Apartments
Burnham
09.2018 - 02.2019
- Processed and verified tenant applications and completed lease packages for each rental while maintaining a 97% occupancy rate
- Managed Maintenance and Housekeeping Departments to ensure readiness for vacancies, adherence to building code, resolve maintenance issues, and maintain a clean environment
- Maintained relationships with tenants, staff, support personnel, contractors, suppliers
- Utilized company CRM software for all job functions
- Managed bookkeeping, accounts payable, and accounts receivable
Catering Assistant/Barista
Kohl’s Corporate Headquarters, The Bartolotta Restaurants
10.2017 - 07.2018
- Delivered and executed on-site catering events throughout 2,500 person building complex
- Managed duties within on-site cafe and barista when needed
- Assisted in the tracking of inventory and restocked as needed
- Upheld company reputation for service excellence
Catering & Events Assistant
Bacchus - The Bartolotta Restaurants
05.2016 - 10.2017
- Promoted to this position after various others in the company (ABV Social & Cafe Grace)
- Created and implemented a customer service excellence program by training new hires and improving workflow
- Assisted in the planning and execution of high-end private events
- Maintained complex communication inquiries during service and office hours including answering email and phone calls, contracts, floor plans, report auditing, inventory, filing, among other administrative tasks
- Performed all tasks related to front-of-house service and event execution
- Helped prepare internal marketing efforts including signage and internal atmosphere
Customer Service Representative
Advanced Animal Care of Colorado
12.2014 - 03.2016
- Provided excellent customer service in a fast paced environment
- Trained and oriented new staff
- Exceeded customer expectations by leveraging communication skills with VIP clients that assisted in the delivery of exceptional veterinary care
Externship|Senior Associate
Center for Public Deliberation, Colorado State University
08.2013 - 05.2014
- Facilitated public and private forums aimed to improve communication surrounding various issues and topics
- Received numerous hours of training in facilitating and mediating public discussions about complex community issues
Event Staff
Lory Student Center, State University
Colorado
08.2012 - 09.2014
- Executed day of event set-up and take-down services
Education
Bachelor’s Degree - Communication Studies, Peace and Reconciliation Studies
Colorado State University
Fort Collins, CO 08.2010 - 05.2014
Skills
Customer Relationship Management
Account Management
Collaborative Teamwork
Creative Problem Solving
Tech-Savvy
Client Services
Time Management
Timeline
Reservation Sales and Fractional Owner Relationship Manager
The Osthoff Resort
11.2020 - 03.2022
Event Catering Sales Coordinator
Levy Restaurants, Wisconsin Center District
05.2019 - 03.2020
Property Manager
Burke Properties, Hill Apartments
09.2018 - 02.2019
Brand Ambassador
ATN Staffing, Ascent Staffing
07.2018 - 03.2020
Catering Assistant/Barista
Kohl’s Corporate Headquarters, The Bartolotta Restaurants
10.2017 - 07.2018
Business Owner|Entrepreneur
Professional Pet Services
10.2016 - 07.2022
Catering & Events Assistant
Bacchus - The Bartolotta Restaurants
05.2016 - 10.2017
Customer Service Representative
Advanced Animal Care of Colorado
12.2014 - 03.2016
Externship|Senior Associate
Center for Public Deliberation, Colorado State University
08.2013 - 05.2014
Event Staff
Lory Student Center, State University
08.2012 - 09.2014
Bachelor’s Degree - Communication Studies, Peace and Reconciliation Studies
Colorado State University
08.2010 - 05.2014