Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Hannah Malone

Atlanta,Ga

Summary

Dedicated and customer-focused professional with experience in airport passenger assistance and retail guest services. Skilled in providing wheelchair support, curbside assistance, and delivering exceptional service in fast-paced environments. Strong communicator with a positive attitude and commitment to safety, efficiency, and customer satisfaction.

Overview

2
2
years of professional experience

Work History

Guest Associate

RaceTrac
Atlanta, Ga
01.2025 - 10.2025
  • Guided customers in product selection, enhancing overall shopping experience.
  • Provided customer service in Atlanta retail store
  • Processed transactions accurately using POS systems.
  • Processed returns and exchanges, effectively addressing customer concerns.
  • Supported team in achieving sales goals and elevating customer satisfaction.
  • Maintained store cleanliness and organized merchandise displays.

Curbside Agent

Front Row Ground transportation at Hartsfield Airport
Atlanta, Ga
09.2024 - 01.2025
  • Greeted passengers and facilitated baggage check-in at curbside, enhancing passenger experience.
  • Delivered fast and friendly service in a high-volume environment.
  • Provided accurate information on flight details, directions, and airport services, ensuring informed travel decisions.
  • Ensured efficient traffic flow and maintained a safe loading area.
  • Coordinated airport services at Atlanta, GA

Wheelchair Agent

Harts-field - Jackson Atlanta Airport
Atlanta, Ga
05.2023 - 01.2024
  • Facilitated mobility support for passengers throughout airport terminals, enhancing travel experience.
  • Safely transported passengers to gates, baggage claim, and connecting flights.
  • Delivered courteous and compassionate service to elderly and disabled travelers, ensuring comfort and safety.
  • Collaborated with airline staff to streamline boarding and transfers, promoting timely travel connections.
  • Maintained safety standards and followed ADA compliance guidelines.
  • Airport Passenger Services | [Atlanta, Ga]

Education

High School Diploma -

Pebblebrook High School
Atlanta, Ga

Skills

  • Customer Service Excellence
  • Guest Engagement
  • Guest interaction
  • Conflict Resolution
  • Communication & Interpersonal Skills
  • Team Collaboration
  • Logistics Coordination
  • Safety & Compliance Awareness
  • Time Management
  • Accessibility Awareness

Additional Information

Flexible schedule, including weekends

Timeline

Guest Associate

RaceTrac
01.2025 - 10.2025

Curbside Agent

Front Row Ground transportation at Hartsfield Airport
09.2024 - 01.2025

Wheelchair Agent

Harts-field - Jackson Atlanta Airport
05.2023 - 01.2024

High School Diploma -

Pebblebrook High School
Hannah Malone