Hannah Marino
Flagstaff,USA
Summary
Experienced with team leadership, ensuring smooth operations and high productivity. Utilizes effective conflict resolution and strategic planning to maintain positive work environment. Track record of enhancing team performance and maintaining operational efficiency.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Wendy's
Flagstaff, AZ
06.2025 - 05.2026
- Managed daily operations of a fast food restaurant, overseeing a team of XX employees
- Led a team in achieving monthly revenue targets through effective sales strategies
- Mentored team members on best practices for delivering exceptional customer service
- Managed inventory levels to minimize waste and control costs, resulting in savings of XX% annually
Assistant front end manager
Fry's Food Stores
Flagstaff, AZ
06.2023 - 06.2025
- Managed cash handling procedures, including opening and closing registers, counting cash drawers, and preparing bank deposits
- Supervised a team of XX front-end associates, providing guidance and support to ensure excellent customer service
- Monitored checkout lines to ensure prompt service and minimize wait times for customers
- Resolved customer complaints or issues in a timely manner, ensuring high levels of customer satisfaction
- Implemented measures to prevent theft or loss at the front end through regular monitoring and staff training on security protocols
- Utilized point-of-sale (POS) system to process transactions accurately and efficiently while maintaining a friendly demeanor towards customers
Cashier
Midtown Smoke and Vape
Flagstaff, AZ
01.2023 - 01.2023
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
Crew member
Wendys
Flagstaff, AZ
01.2021 - 01.2023
- Efficiently operated cash register, accurately handling transactions and providing correct change to customers
- Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer
- Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints
- Demonstrated strong communication skills by effectively conveying information about menu items to customers
- Adhered to company policies regarding food handling, storage, preparation, and presentation at all times
Education
High School Diploma -
Coconino Highschool
Flagstaff, AZ05-2023
Skills
- Clear verbal communication
- Cash handling
- Food safety
- Workplace safety
- Staff management
- Operations management
Timeline
Shift Supervisor
Wendy's
06.2025 - 05.2026
Assistant front end manager
Fry's Food Stores
06.2023 - 06.2025
Cashier
Midtown Smoke and Vape
01.2023 - 01.2023
Crew member
Wendys
01.2021 - 01.2023
High School Diploma -
Coconino Highschool