Sarah-Elizabeth Amaya
Cliffside Park,NJ
Summary
Detail-oriented professional with extensive experience in data analysis and SQL programming. Skilled in problem resolution and time management, consistently driving team performance and enhancing service quality. Ready to leverage analytical expertise to support operational excellence. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
Edgewater, New Jersey
02.2020 - Current
- Resolved customer complaints and reported issues to senior management.
- Monitored staff performance to ensure quality standards were met.
- Supervised and led employees to maintain productivity and customer service levels.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Coached team members to increase productivity and reduce workplace accidents.
Barista
Starbucks
Edgewater, New Jersey
11.2018 - 02.2020
- Maintained cleanliness and organization of work area and equipment.
- Assisted in training new baristas on beverage preparation techniques.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Created complex, hand-crafted beverages based upon customer preferences.
Education
Certificate - Business Analytics
New Jersey Institute of Technology
Newark, New Jersey, NJ10-2025
Skills
- Microsoft Excel
- Microsoft Word
- SQL programming
- Tableau visualization
- Data analysis
- Team leadership
- Problem resolution
- Data cleaning
- Data extraction
- Tableau public
- Time management
- Clear verbal communication
- Creativity
Timeline
Shift Supervisor
Starbucks
02.2020 - Current
Barista
Starbucks
11.2018 - 02.2020
Certificate - Business Analytics
New Jersey Institute of Technology