Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hanae Latrache

Portland,OR

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

7
7
years of professional experience

Work History

Shift Supervisor

Wallgreens
04.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Documented daily production and materials usage in to track data.
  • Completed cash and credit card transactions accurately using software.

Shift Leader

Ross Dress For Less
04.2018 - 01.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Gathered, organized and input information into digital database.
  • Collected, arranged, and input information into database system.
  • Educated staff on organizational mission and goals to help employees achieve success.

Housekeeper

Brookdale Assisted Living
02.2017 - 01.2018
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Verified cleanliness and organization of storage areas and carts.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Sorted, laundered and put away various laundry items.
  • Changed bed linens and collected soiled linens for cleaning.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries

Education

English - English-as-a-Second-Language Education

Portland Community College
Portland, OR
07.2018

Human Resource - Human Resources Development

Superior School of Technology
Morocco Rabat
06.2015

Skills

  • Revenue Quotas
  • Business Administration
  • Document Management
  • Manage Budgets
  • Microsoft SharePoint
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Office
  • Microsoft Access
  • Staff Scheduling
  • Timekeeping Software

Languages

Arabic French English
Full Professional

Timeline

Shift Supervisor

Wallgreens
04.2021 - Current

Shift Leader

Ross Dress For Less
04.2018 - 01.2021

Housekeeper

Brookdale Assisted Living
02.2017 - 01.2018

English - English-as-a-Second-Language Education

Portland Community College

Human Resource - Human Resources Development

Superior School of Technology

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Hanae Latrache