Sheila Fryar

• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Responded to and resolved customer questions and concerns.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored team members to enhance professional development and accountability in workplace.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

• Counted out cash drawers and balanced totals.
• Completed store opening and closing procedures.
• Processed cash, credit, debit, and check payments.
• Kept store clean and organized to provide shoppers with pleasant experience.

I assisted the managers in different areas through out her company. If Mrs.Elizabeth needed me in her free clothing closet then I assisted people as they came in in different areas based off there needs. She also did a free food pantry every week and I was in charge of facilitating there needs and showing them how to shop.