HANNAH MARSHALL
Pleasanton,KS
Summary
Personable and dedicated individual with extensive experience in the retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Gifted at working with all types of individuals. Looking for a new role where hard work and dedication are highly valued.
Overview
7
7
years of professional experience
Work History
Administration Specialist/Telesales
Worldwide Beverage Group
07.2024 - Current
- Expedite workflow through meticulous data entry, ensuring up-to-date records are readily accessible for reference purposes.
- Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increase customer satisfaction by promptly addressing inquiries and resolving issues through active listening and effective communication.
- Develop strong rapport with clients by maintaining a professional demeanor and ensuring a positive customer experience in each interaction.
Head Receiver
Total Wine & More (previously Lukas)
07.2023 - 07.2024
- Maintained accurate records of received goods, ensuring proper documentation for accountability purposes.
- Reduced discrepancies in inventory by conducting thorough inspections of incoming shipments.
- Managed returns process efficiently and ensured timely processing of inbound shipments by prioritizing tasks and delegating responsibilities effectively.
- Improved storage organization by properly labeling items and allocating them to designated locations within the warehouse.
Assistant Manager
Lukas Wine & Spirits Superstore
05.2018 - 07.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
Education
Bachelor of Science - Psychology, Developmental Disabilities
Pittsburg State University
Pittsburg, Kansas05.2017
Skills
- Retail Operations & Staff Management
- Training and Development
- Customer Rapport
- Highly Motivated
- Microsoft Office
- File organization
- Administrative support
- Teamwork and collaboration
- Excellent communication
- Document management
Timeline
Administration Specialist/Telesales
Worldwide Beverage Group
07.2024 - Current
Head Receiver
Total Wine & More (previously Lukas)
07.2023 - 07.2024
Assistant Manager
Lukas Wine & Spirits Superstore
05.2018 - 07.2023
Bachelor of Science - Psychology, Developmental Disabilities
Pittsburg State University
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