Hannah Maus
Charlotte,NC
Summary
Passionate and results driven Finance Director with a proven track record of driving profitability, developing high-performing teams, and continuously improving F&I performance. Known for my loyalty, integrity, and commitment to long-term growth, I build lasting relationships with customers, coworkers, and lender partners while maximizing dealership performance through operational excellence. Maintained consistently high CSI score throughout my career by delivering exceptional customer service and fostering lasting customer relationships. Eager to bring experience, leadership, and strong work ethic to the next opportunity and contribute to its continued success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Finance Director
Independence Mazda
Charlotte, North Carolina
05.2023 - Current
- Developed and trained F&I managers, boosting profitability and menu performance.
- Consistently delivered $2000+ PVR and 60% VSC penetration throughout my Finance career.
- Ensured compliance with state regulations, lender requirements, and dealership policies.
- Structured deals, submitted credit applications, and verified accuracy of contracts and title work.
- Maintained strong relationships with lenders, ensuring timely and efficient funding processes.
Finance Manager
Independence Mazda
Charlotte, North Carolina
01.2020 - 04.2023
- Presented menus to customers, communicating product value to maximize penetration and enhance profitability.
- Partner with the sales team to convert qualified prospects into customers by overcoming objections, structuring competitive deals, and delivering an exceptional buying experience.
- Created structured deals for clients to facilitate loan approvals and favorable terms. and submitted credit applications
- Negotiated loan terms and conditions with banks and credit unions to secure favorable financing options.
Sales Associate
Independence Mazda
Charlotte, North Carolina
09.2017 - 12.2019
- Showcased vehicles through walkarounds and test drives, enhancing customer engagement.
- Developed strong customer relationships through strategic communication.
- Built strong customer relationships through strategic communication, fostering repeat business.
- Collaborated with service department to convert service customers into vehicle buyers, generating new sales opportunities.
Education
NCM Associates
20 Group Experience And Training
07-2026
BBA - Business
Central Piedmont Community College
Charlotte, NC06-2019
Skills
- Product presentation and sales strategy
- Deal structuring and negotiation
- Credit application processing
- Regulatory compliance
- Relationship management
- Financial reporting
- Objection handling
- Team collaboration
- Problem solving
- Training and development
- Performance tracking
Certification
- North Carolina Notary Public
- Automotive Risk & Compliance Certification through KPA
Timeline
Finance Director
Independence Mazda
05.2023 - Current
Finance Manager
Independence Mazda
01.2020 - 04.2023
Sales Associate
Independence Mazda
09.2017 - 12.2019
NCM Associates
20 Group Experience And Training
BBA - Business
Central Piedmont Community College