HANNAH MCCONNAUGHEY
Mims
Summary
Versatile professional skilled in financial services, operations, and team development. Expertise in maintaining compliance and managing high-volume transactions while ensuring superior customer experiences. Dedicated to optimizing processes and driving team success in demanding environments.
Overview
9
9
years of professional experience
Work History
Bartender & Server
Indian River Preserve Golf Club
Mims
01.2024 - 01.2025
- Supported planning and execution of 12+ events for police departments, schools, and tournaments, serving groups of up to 75 guests.
- Tracked bar stock and ordering in Excel, balancing purchases to reduce waste while ensuring no item ran out during service.
- Built a loyal base of regulars who requested my section specifically, driving repeat visits and higher sales.
- Handled high volumes of cash and card transactions accurately during peak service, maintaining balanced drawers.
Loan Processor
Northwest Plus Credit Union
Seattle
01.2022 - 01.2024
- Processed 35 consumer loan applications per month, reviewing credit reports and borrower documentation for compliance with lending policies.
- Partnered with loan officers, underwriters, and customer service teams to resolve documentation gaps, application discrepancies, and borrower questions.
- Maintained accurate loan files and supported approval workflows while balancing quality, speed, and regulatory requirements.
- Used multiple software platforms and Microsoft Office applications to track loan status, manage workflow priorities, and support timely follow-up.
- Communicated professionally with internal teams and borrowers to support a positive lending experience and reduce processing delays.
- Applied strong attention to detail when reviewing financial documentation, borrower information, and required disclosures.
Department Lead
Target Corporation
Great Falls
01.2019 - 01.2022
- Led and coached team members to support departmental sales goals, service standards, merchandising execution, and daily operations.
- Trained employees on customer service expectations, product knowledge, store procedures, and operational best practices.
- Managed inventory replenishment, product availability, and merchandising priorities in a high-volume retail environment.
- Maintained an organized, customer-focused department while resolving service issues and supporting cross-functional store priorities.
Lead Audio Technician
Atlantic Hearing & Tinnitus Center
Port Orange
01.2017 - 01.2019
- Oversaw scheduling, inventory management, equipment readiness, and patient service coordination in a clinical office environment.
- Fitted, programmed, and adjusted hearing devices based on patient needs and provider direction.
- Maintained and calibrated audiology equipment to support accurate testing and quality patient care.
Regional Manager
Emrich Incorporated
Daytona Beach
01.2016 - 01.2019
- Implemented sales and customer engagement strategies to support revenue growth and improve operational consistency.
- Managed daily operations in staffing, budgeting, payroll, forecasting, cash flow oversight, and customer service to enhance overall performance.
- Recruited, trained, and developed employees while setting clear expectations for service quality, accountability, and productivity.
- Maintained vendor relationships, negotiated supply agreements, and monitored inventory controls to optimize operational costs.
- Ensured compliance with documentation requirements and company procedures to uphold operational standards.
Education
Bachelor of Science - Business Administration - Management
Western Governors University
01-2025
Skills
- Guest service
- Customer service
- Order management
- Attention to detail
- Organization and time management
- Workflow prioritization
- Collaboration
- Verbal communication
- Computer skills
- Microsoft Office
Timeline
Bartender & Server
Indian River Preserve Golf Club
01.2024 - 01.2025
Loan Processor
Northwest Plus Credit Union
01.2022 - 01.2024
Department Lead
Target Corporation
01.2019 - 01.2022
Lead Audio Technician
Atlantic Hearing & Tinnitus Center
01.2017 - 01.2019
Regional Manager
Emrich Incorporated
01.2016 - 01.2019
Bachelor of Science - Business Administration - Management
Western Governors University