Hannah McCoy
Buffalo,NY
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
9
9
years of professional experience
Work History
Server/Bartender
Andale Cantina
11.2021 - Current
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Olive Garden
02.2020 - 11.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Delivery Driver
Picasso's Pizza And Subs
05.2018 - 02.2020
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Utilized strong organizational skills to efficiently manage multiple deliveries per shift without compromising quality or timeliness of service.
Shift Manager
Picasso's Pizza And Subs
05.2015 - 02.2020
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Food Service Worker
Picasso's Pizza And Subs
05.2015 - 02.2020
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
Communications And Media Arts
Erie Community College
Buffalo, NY12.2024
High School Diploma -
West Seneca West Senior High School
West Seneca, NY06.2018
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Sales Techniques
- Memory retention
- POS system proficiency
Timeline
Server/Bartender
Andale Cantina
11.2021 - Current
Server
Olive Garden
02.2020 - 11.2021
Delivery Driver
Picasso's Pizza And Subs
05.2018 - 02.2020
Shift Manager
Picasso's Pizza And Subs
05.2015 - 02.2020
Food Service Worker
Picasso's Pizza And Subs
05.2015 - 02.2020
Communications And Media Arts
Erie Community College
High School Diploma -
West Seneca West Senior High School
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