Hannah McKissick
Milton,FL
Summary
Enthusiastic professional experienced in leading branch staff to exceed sales goals while delivering excellent customer service. Results driven.
Overview
6
6
years of professional experience
Work History
Branch Manager
NurseSpring
Pensacola, FL
08.2021 - Current
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed staff scheduling, hiring and training processes.
- Resolved escalated customer complaints in a timely manner.
- Participated in community events to promote brand awareness.
- Assisted other branches when needed during peak periods or special projects.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Built strong rapport with new and existing clients
- Completed payroll for all field staff employees.
- Enhanced profitability via effective creation and retention of referral networks.
- Recruited top-tier talent.
Activities Assistant
The Haven of our Lady of Peace
Pensacola, FL
06.2018 - 10.2021
- Assisted in the development of activity plans for residents on a weekly basis.
- Organized and implemented activities to meet the individual needs of each resident.
- Facilitated group activities such as bingo, arts and crafts, cooking classes.
- Provided one-on-one assistance with activities for those who needed it.
- Maintained records of all activity participation.
- Developed relationships with families and other members of the community to further enhance recreational opportunities for residents.
- Participated in special events such as birthday celebrations, holiday parties.
- Documented progress notes regarding participant's involvement in recreational programming.
- Communicated regularly with family members about their loved ones' progress in recreational programming.
Education
Bachelor of Science - Pre-Professional Biology
University of West Florida
Pensacola12-2019
High School Diploma -
Northeastern High School
Fountain City05-2015
Skills
- Relationship building and management
- Branch operations management
- Business development
- Revenue generation
- Client relationship management
- Interviewing and hiring
- Staff recruitment
- Excels in team leadership
- People-oriented
- Excellent work ethic
Timeline
Branch Manager
NurseSpring
08.2021 - Current
Activities Assistant
The Haven of our Lady of Peace
06.2018 - 10.2021
Bachelor of Science - Pre-Professional Biology
University of West Florida
High School Diploma -
Northeastern High School
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