Summary
Overview
Work History
Education
Skills
Phone
References
Timeline
Generic

Hannah McParland

Dedham,Ma

Summary

Initiative-taking, organized individual with a passion for customer experience. Excellent written and verbal communication skills with the ability to work both independently and with the other members of the team. Looking for an opportunity to expand upon my current skills to the fullest and satisfy my team objectives.

Overview

10
10
years of professional experience

Work History

Front desk receptionist/ Processor

Kaplansky Insurance
04.2023 - Current
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Responsible for ordering office supplies
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Managed multi-line telephone system, directing calls to appropriate departments.
  • Assisted with scheduling appointments for clients and visitors.
  • Made various endorsements to clients home or auto polices
  • Stamped RTA and created binder if applicable
  • Knowledge of multiple Mass carrier sites
  • Knowledge of saving credits for various carriers.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.

Copy Center Clerk

Arbella Mutual Insurance
01.2015 - Current
  • Edit documents using adobe to provide internal customers with their desired outcome
  • Mail Distribution Clerk
  • Open mail and print faxes
  • Then sort, stamp, and distribute to various areas of the company
  • Knowledge of several types of Pitney Bowes equipment used to get mail out
  • Including meter and folding machines.

Mailroom Service Manager

Lasell University
01.2022 - 03.2023
  • Properly code invoices and create and organization system to keep track of department spending
  • Create procedures for mailroom so that anyone can follow and execute request or maintenance
  • Training and development of employees in SendSuite online and job duties
  • Assign mailboxes and new combinations to resident students
  • Knowledge of Sendsuite tracking online & SendPro 2000 Postage Meter
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Resolved customer complaints quickly and effectively.

Education

Dedham High School
Dedham, MA
01.2011

Skills

  • Team Player
  • Problem Solving
  • Communication
  • Customer Service
  • Microsoft
  • Adobe
  • Organized
  • Multitasker
  • Applied Epic

Phone

(781) 492-5510, (781) 320-9871

References

Reference available upon request

Timeline

Front desk receptionist/ Processor

Kaplansky Insurance
04.2023 - Current

Mailroom Service Manager

Lasell University
01.2022 - 03.2023

Copy Center Clerk

Arbella Mutual Insurance
01.2015 - Current

Dedham High School

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Hannah McParland