Victoria Obregon
Pembroke Pines
Summary
My current goal is to graduate from the university with a degree as a physical therapist. For this reason I would like to pursue a career in the medical field to further my knowledge and education in the industry.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Conviva Care Centers
05.2023 - Current
- Managing patient check in/checkout, scheduling appointments, verifying insurances, and updating electronic health records.
- Ensuring smooth patient flow, maintaining a clean waiting area.
- Handling a high-volume of calls, and facilitating communication between patients and clinical staff
Patient Scheduling Coordinator
Memorial Healthcare Systems
04.2021 - 11.2022
- Taking inbound calls to schedule adult and pediatric patients for outpatient procedures.
- I.e Radiology exams, behavioral health, and primary care appointments.
- In addition to speaking with patients’ would also speak with doctor’s offices as well as insurance companies to schedule mutual patients.
- Verify insurances and check for authorization/referral requirements.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Department Trainer
Memorial Healthcare System
12.2021 - 11.2022
- Teaching new hires one on one as well as groups of up to five representatives on the protocols and steps to scheduling outpatient procedures and primary care appointments within the hospital system.
Cashier
Publix
07.2016 - 10.2021
- Scanning grocery items while providing premier customer service and handling money.
- Restocking as needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Processed customer transactions efficiently using POS systems.
Education
Associate of Arts - Health Sciences
Broward College
Fort Lauderdale, FL05-2023
Bachelor of Science - Rehabilitation Science
Florida International University
Miami, FLSkills
- eMR system usage
- Patient scheduling
- Chart preparation
- Insurance verification
- Appointment coordination
- Customer service
- Team player
- Bilingual;Proficient in understanding, writing, and speaking Spanish
- Effective communication
- Conflict resolution
- Team player
- Time management
- Attention to detail
- Problem solving
- Skilled in Excel,Microsoft Word, Outlook, and other programs
Accomplishments
Associates of Arts in Health Sciences
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
Conviva Care Centers
05.2023 - Current
Department Trainer
Memorial Healthcare System
12.2021 - 11.2022
Patient Scheduling Coordinator
Memorial Healthcare Systems
04.2021 - 11.2022
Cashier
Publix
07.2016 - 10.2021
Associate of Arts - Health Sciences
Broward College
Bachelor of Science - Rehabilitation Science
Florida International University