Jessenia Osorio
Davenport,FL
Summary
Receptionist/ Customer Service agent with a warm and friendly demeanor. Skilled at conflict resolution. Team builder who is acutely attentive to employee and clients needs. Punctual problem solver and avid multitasker. Track record of being an essential part of the team and instrumental in providing effective solutions that produce immediate impact and contribute to the establishment’s long-term success.
Overview
2
2
Languages
2027
2027
years of professional experience
Work History
Front Desk Receptionist
Optical Outlet
Orlando, FL
01.2023 - Current
- Checking patients in and out from their appointment, verifying information is correct and reviewing cost with patient at check in. Running all pre testing needed before doctor seeing each patient. Handle all medical records request promptly. Answering over 80 incoming calls to book appointments, confirm appointment, review insurance benefits etc.
Patient Care Coordinator
Walgreens
Remote
2025 - 2026
- Coordinated patient appointments and managed schedules to optimize workflow.
- Assisted patients with insurance verification and benefits inquiries for smooth service delivery.
- Supported healthcare providers by preparing patient records and ensuring compliance with protocols.
- Collaborated with pharmacy staff to address medication-related questions and concerns effectively.
- Enhanced patient satisfaction by actively listening to concerns and providing timely resolutions.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Delivered excellent patient experiences and direct care.
- Advocated for patients' rights and needs, ensuring their voices were heard in care decisions.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Provided excellent customer service to patients and medical staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Resolved customer complaints using established follow-up procedures.
Sales associate
T.J. Maxx
Kissimmee, FL
07.2021 - 07.2023
- Assisted customers throughout different sections of the store to find what they need. Maintained my designated area clean and accessible. Contributed to lost prevention control within the fitting rooms. Restocked items as needed. Quick and efficient cashier.
Education
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Valencia Community College
06.2023
Skills
- Bilingual, fluent Spanish
- Excellent listener
- Friendly, courteous, & service oriented
- Poised under pressure
- Quality assurance
- Solid written & verbal communicator
- ERM system
- HIPAA trained
- Medical records
- Insurance verification
- Multi-phone system usage
- Microsoft outlook, work and excel skills
Interests
Expanding my knowledge in healthcare and being able to help patients resolve problems daily
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Optical Outlet
01.2023 - Current
Sales associate
T.J. Maxx
07.2021 - 07.2023
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Valencia Community College
Patient Care Coordinator
Walgreens
2025 - 2026