Hannah Meldrum
Puyallup
Summary
Dynamic Shift Manager at Sonic with a strong focus on customer service and team leadership. Expert in cash handling and conflict resolution, I consistently achieved high customer satisfaction by effectively addressing concerns. Trained new employees to enhance performance and fostered a positive work environment through open communication and motivation.
Overview
1
1
year of professional experience
Work History
Shift Manager
Sonic
07.2024 - Current
- Assisted in daily operations and ensured adherence to safety protocols.
- Supported team members in executing shift duties efficiently.
- Learned inventory management processes and maintained stock levels.
- Observed customer interactions to enhance service quality and satisfaction.
- Collaborated with staff to address issues and improve workflow efficiency.
- Monitored equipment functionality and reported malfunctions promptly.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Promoted a positive work environment through open communication and constructive feedback.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Education
High School Diploma -
Bonney Lake High School
Bonney LakeSkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Quality assurance
- Flexible schedule
- Equipment troubleshooting
- Shift leadership
- Active listening
- Critical thinking
- Conflict resolution
Timeline
Shift Manager
Sonic
07.2024 - Current
High School Diploma -
Bonney Lake High School