Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Mertins

Redlands,CA

Summary

Experienced server and bartender with a strong work ethic as well as excellent customer service skills. Highly adaptable with a history in management, and proven ability to thrive in high volume environments.

Overview

9
9
years of professional experience

Work History

Manager/Bartender

Romano's Redlands
11.2015 - 06.2024
  • Managed scheduling, training, and performance evaluations for staff members, as well as conducting interviews for possible future team members.
  • Lead our staff members through positive reassurance, encouraged teamwork, and problem solving with guests being the main priority.
  • Trusted to handle cash reports for employees, and responsible for opening and closing duties.
  • Provided support for customers by addressing complaints quickly and with compassion.
  • Demonstrated the ability to prioritize and manage multiple drink orders efficiently and accurately while keeping the bar area clean and organized.
  • Developed strong interpersonal relationships with guests.



Antique Dealer

Back In Time Antiques
10.2021 - Current
  • Maintaining knowledge of historical periods, design styles, and materials used for antiques.
  • Buying and selling antique/vintage goods including furniture, collectables, glassware, artwork, as well as other valued items.
  • Managing records of all transactions in accordance with legal requirements.
  • Ensuring my space is well organized and stocked by bringing in new items weekly.

Antique Store Clerk

Back In Time Antiques
10.2020 - 04.2023
  • Provided exceptional customer service by assisting guests with inquires regarding antique items.
  • Operated cash register and processed transactions with precision.
  • Organized inventory and maintained store cleanliness
  • Utilized a strong knowledge of antiques to accurately identify and price merchandise.

Education

High School Diploma -

Mesa Grande Academy
Calimesa CA
06.2013

Skills

  • Multitasking
  • Customer Relationship building
  • Communication
  • Time management
  • Problem-solving
  • Mixology knowledge
  • Cash handling
  • Sales experience

Timeline

Antique Dealer

Back In Time Antiques
10.2021 - Current

Antique Store Clerk

Back In Time Antiques
10.2020 - 04.2023

Manager/Bartender

Romano's Redlands
11.2015 - 06.2024

High School Diploma -

Mesa Grande Academy

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Hannah Mertins