Khelci Brown
Columbia,SC
Summary
Dedicated manager with extensive experience in restaurant operations. Expertise in staff training, effective communication, and problem-solving, resulting in improved service quality and operational efficiency.
Results-driven professional with a strong focus on customer service and team leadership. Proven ability to resolve issues efficiently and enhance guest satisfaction in high-pressure environments.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Manager/Bartender
Reserve Bar and Grill
Columbia, SC
08.2026 - Current
- Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
- Managed inventory levels, optimizing stock control for food and beverage supplies.
- Developed training programs for staff, enhancing service quality and operational efficiency.
- Implemented customer feedback systems, improving guest satisfaction rates.
- Coordinated scheduling for staff shifts, balancing workload and maximizing coverage.
Bartender
Quaker Steak & Lube
Columbia, SC
12.2025 - 09.2026
- Provided exceptional customer service in fast-paced bar environment.
- Prepared and served a variety of alcoholic and non-alcoholic beverages efficiently.
- Maintained cleanliness and organization of bar area to ensure compliance with health standards.
- Collaborated with team members to manage high-volume service during peak hours.
- Assisted in training new staff on cocktail preparation and bar operations.
- Resolved customer complaints promptly, enhancing overall guest satisfaction.
- Developed creative cocktail specials, contributing to menu innovation and sales growth.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Customer Service Representative
Blue Cross and Blue Shield
Columbia, SC
10.2022 - 12.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Processed claims and ensured compliance with company policies and procedures.
- Collaborated with team members to enhance customer satisfaction through effective communication.
- Utilized CRM software to track interactions and manage customer accounts accurately.
- Adapted quickly to changes in policy and procedure, ensuring seamless service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Behavioral Health Assistant
Department of Mental Health
Columbia, SC
12.2022 - 12.2023
- Assisted in implementing individualized treatment plans for clients with diverse mental health needs.
- Facilitated group therapy sessions, fostering a supportive environment for participant engagement.
- Collaborated with multidisciplinary teams to assess client progress and adjust care strategies effectively.
- Monitored client behavior and reported changes to ensure timely intervention and support.
- Advocated for clients' rights, ensuring access to necessary resources and services within the community.
- Developed and maintained accurate documentation of client interactions and treatment activities.
- Led initiatives to improve patient outcomes through evidence-based practices in behavioral health settings.
- Assisted clinicians in developing behavior modification strategies aimed at improving overall quality of life for individuals struggling with chronic mental health conditions such as anxiety or depression.
- Developed strong rapport with patients through active listening skills and genuine empathy for their struggles, establishing trust necessary for successful therapeutic relationships.
- Conducted routine follow-ups with discharged clients to ensure they continued receiving appropriate support from community resources after transitioning out of care.
- Maintained detailed documentation of patient progress, ensuring accurate records were available for ongoing care coordination efforts among the healthcare team.
- Provided crisis intervention services to individuals experiencing acute mental health distress, offering immediate support and connecting them with appropriate resources.
- Collaborated with multidisciplinary team members to develop comprehensive treatment plans that addressed patients'' behavioral health needs holistically.
- Monitored medication adherence among assigned caseloads, promptly addressing any concerns or discrepancies with both patients and prescribing professionals.
- Improved patient outcomes by implementing evidence-based treatment plans and interventions.
Bartender
Barcode Lounge
Columbia, SC
04.2022 - 11.2023
- Collaborated with team members to manage high-volume service during peak hours.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed creative cocktail specials, contributing to menu innovation and sales growth.
- Maintained cleanliness and organization of bar area to ensure compliance with health standards.
- Prepared and served a variety of alcoholic and non-alcoholic beverages efficiently.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
Bartender/Server
Kiki’s Chicken and Waffles
Columbia, SC
09.2014 - 12.2022
- Prepared and served food and beverages in accordance with restaurant standards.
- Maintained cleanliness and organization of bar and dining areas.
- Assisted in inventory management to ensure adequate stock levels.
- Adapted quickly to changing customer needs and menu specials.
- Collaborated with team members to optimize workflow during peak hours.
- Provided exceptional customer service in fast-paced dining environment.
Manager
Hibbett Sports Store
Columbia, SC
01.2021 - 07.2021
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance customer service skills and product knowledge.
- Developed and implemented effective merchandising strategies to optimize product visibility.
- Analyzed sales data to identify trends and recommend improvements for inventory management.
- Managed loss prevention initiatives, reducing shrinkage through effective inventory controls.
- Established strong relationships with suppliers to ensure timely restocking of merchandise.
- Led team meetings to communicate goals, promote collaboration, and drive overall performance improvement.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
Server
Outback Steakhouse
Columbia, SC
01.2020 - 06.2021
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and loyalty.
- Managed large sections efficiently during peak hours, ensuring timely food and beverage delivery.
- Trained new staff on menu knowledge and service protocols, fostering team cohesion and performance.
- Collaborated with kitchen staff to facilitate smooth operations and address guest inquiries swiftly.
Cashier Team Lead
Food Lion
Columbia, SC
01.2018 - 08.2020
- Supervised cashier operations to ensure efficient customer service and transaction accuracy.
- Trained new cashiers on register procedures, customer interactions, and company policies.
- Monitored cash handling processes, maintaining compliance with financial regulations and standards.
- Assisted in developing scheduling strategies to optimize team coverage during peak hours.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction levels.
- Conducted regular audits of cash registers to ensure accountability and prevent discrepancies.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Education
Associate of Applied Science - Medical Technology
Southeastern College
ColumbiaHigh School Diploma -
Richland Northeast High
Columbia, SC06.2017
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Sales techniques
- Key performance indicators
- Work prioritization
- Teamwork and collaboration
- Computer skills
- Effective communication
- Problem resolution
- Adaptability and flexibility
- Multitasking
- Problem-solving
- Attention to detail
- Positive attitude
Certification
Bartending
Timeline
Manager/Bartender
Reserve Bar and Grill
08.2026 - Current
Bartender
Quaker Steak & Lube
12.2025 - 09.2026
Behavioral Health Assistant
Department of Mental Health
12.2022 - 12.2023
Customer Service Representative
Blue Cross and Blue Shield
10.2022 - 12.2025
Bartender
Barcode Lounge
04.2022 - 11.2023
Manager
Hibbett Sports Store
01.2021 - 07.2021
Server
Outback Steakhouse
01.2020 - 06.2021
Cashier Team Lead
Food Lion
01.2018 - 08.2020
Bartender/Server
Kiki’s Chicken and Waffles
09.2014 - 12.2022
Associate of Applied Science - Medical Technology
Southeastern College
High School Diploma -
Richland Northeast High