WHITNEY RICHARDSON
Lebanon,OH
Summary
Dynamic and results-driven Manager/Bartender with extensive experience at Doc's Place, excelling in staff training and customer service. Proven expertise in cash handling and inventory management, fostering a loyal clientele through attentive service and strong communication skills. Committed to enhancing operational efficiency and delivering exceptional guest experiences.
Overview
8
8
years of professional experience
Work History
Manager/Bartender
Doc's Place
10.2022 - Current
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
Manager/Bartender
The Monkey Bar And Grille
08.2017 - 10.2022
- Learned cocktail preparation techniques and drink recipes to ensure quality service.
- Assisted in maintaining bar cleanliness and organization to enhance efficiency.
- Supported inventory management by tracking supplies and notifying staff of low stock levels.
- Engaged with customers to deliver exceptional service and build rapport.
- Adapted quickly to new menu items and seasonal promotions to meet customer preferences.
- Collaborated with team members to streamline service during peak hours for improved workflow.
- Utilized point-of-sale systems for accurate order processing and billing management.
- Participated in training sessions to develop skills in mixology and customer interaction techniques.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
Education
GED -
Lebanon High School
Lebanon, OHSkills
- Staff training and supervision
- Attentive service
- Cash handling expertise
- Taking inventory
- Managing cash register
- Strong communication skills
- Customer service
- Sanitation
- Team leadership
- Customer service expertise
Timeline
Manager/Bartender
Doc's Place
10.2022 - Current
Manager/Bartender
The Monkey Bar And Grille
08.2017 - 10.2022
GED -
Lebanon High School