Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah M. Evans

Bellevue

Summary

Dynamic Consumer Service Representative at ChemPoint with a proven track record of exceeding performance metrics and enhancing customer satisfaction. Passionate team player and detail-oriented project management, consistently driving results and fostering positive relationships.

Overview

5
5
years of professional experience

Work History

Consumer Service Representative

ChemPoint
Bellevue
06.2024 - Current
  • Maintained detailed records of customer interactions for effective follow-up and resolution.
  • Resolved order management issues to enhance customer satisfaction.
  • Achieved highest order placement in CX team, averaging 15 new orders daily.
  • Created over 50 accounts for customers, logistics contacts, and third-party affiliates.
  • Collaborated with team members to establish best practices for customer service consistency.
  • Participated in an internal credit campaign, achieving top performance with over 50 touchpoints daily.
  • Mentored new hires to facilitate successful integration into the team.

Substitute Teacher

Issaquah School District
Issaquah
02.2024 - 06.2024
  • Oversaw youth aged six to 18, fostering a supportive and engaging environment.
  • Coordinated diverse activities tailored to varying age groups and interests.
  • Adapted daily to new environments while effectively managing group dynamics.
  • Implemented appropriate discipline strategies to maintain order and promote positive behavior.

Program Intern

PAWS
05.2022 - 08.2022
  • Recorded volunteer hours and scheduled shifts for optimal coverage.
  • Organized training sessions and onboarding processes for new volunteers.
  • Assigned tasks and managed operations at volunteer center effectively.
  • Observed management meetings to gather insights and improve practices.

Engagement Ambassador

Ruffalo Noel Levitz
09.2020 - 05.2022
  • Conducted cold calls to WSU alumni for information dissemination and donation collection.
  • Organized donor records and maintained accurate data entries.
  • Navigated intense conversations, overcoming objections to cultivate trusting client relationships.

Education

Bachelor of Science - Animal Sciences, Psychology

Washington State University
Pullman, WA
05.2023

Skills

  • Proficient in CRM software (XRM)
  • Conflict Resolution
  • Team Collaboration & Contribution
  • Project Management
  • Critical Thinking
  • Efficient
  • Detail Oriented
  • Data entry
  • Scheduling/Organization
  • Personable

Timeline

Consumer Service Representative

ChemPoint
06.2024 - Current

Substitute Teacher

Issaquah School District
02.2024 - 06.2024

Program Intern

PAWS
05.2022 - 08.2022

Engagement Ambassador

Ruffalo Noel Levitz
09.2020 - 05.2022

Bachelor of Science - Animal Sciences, Psychology

Washington State University

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