DeJeanne Harris
Richmond,TX
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty, particularly at The Harris Center for Mental Health and IDD. Skilled in CRM software and conflict resolution, adept at resolving inquiries with empathy and professionalism. Mentored new staff, contributing to a supportive team atmosphere and fostering professional growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Consumer Service Representative
The Harris Center For Mental Health And IDD
04.2023 - Current
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Nurtured long-lasting relationships with customers through empathy, active listening, and personalized solutions.
- Fostered a positive work environment by actively participating in team-building activities and collaborating effectively with colleagues.
- Participated in ongoing training sessions to stay updated on product offerings and industry trends.
- Maintained detailed records of customer interactions, ensuring efficient follow-up on pending issues.
Personal Shopper
HEB Grocery Store
01.2020 - 01.2023
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
Customer Service Representative
Sutherland Global
06.2018 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Cashier
Five Guys
04.2016 - 06.2018
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Bachelor of Science - Criminal Justice
Prairie View A&M University
Prairie View, TX01-2028
High School Diploma -
Yes Prep West
Houston01-2018
Skills
- Patience and resilience
- Call center experience
- Record-keeping
- CRM software expertise
- Reliability
- Product knowledge
- Conflict Resolution
- Market awareness
- Information Gathering
Certification
CPR
Timeline
Consumer Service Representative
The Harris Center For Mental Health And IDD
04.2023 - Current
Personal Shopper
HEB Grocery Store
01.2020 - 01.2023
Customer Service Representative
Sutherland Global
06.2018 - 12.2019
Cashier
Five Guys
04.2016 - 06.2018
CPR
Bachelor of Science - Criminal Justice
Prairie View A&M University
High School Diploma -
Yes Prep West
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