SHAMEKA BRADLEY
HOUSTON,TX
Summary
Dynamic professional with a strong background in consumer services at The Harris Center for Mental Health and IDD. Recognized for exceptional attention to detail and time management skills, effectively handling sensitive patient concerns and ensuring compliance with HIPAA regulations. A fast learner committed to fostering positive client relationships and enhancing operational efficiency.
Overview
13
13
years of professional experience
Work History
Consumer Services Assistant
The Harris Center For Mental Health And IDD
05.2023 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Patient Service Representative
OLOL Physicians Group
04.2018 - 11.2022
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Cashier
Circle K
06.2012 - 03.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
McKinley High School
Baton Rouge, LA05-2007
Skills
- Fast learner
- Time management
- Computer skills
- Attention to detail
Timeline
Consumer Services Assistant
The Harris Center For Mental Health And IDD
05.2023 - Current
Patient Service Representative
OLOL Physicians Group
04.2018 - 11.2022
Cashier
Circle K
06.2012 - 03.2015
McKinley High School
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