Natalia Zabala
Edgewater
Summary
Dynamic professional with a proven track record at Valencia Community College, adept in organizational management and fostering positive relationships. Excelled in creating engaging environments and enhancing team performance, demonstrating exceptional communication skills and problem-solving abilities. Passionate about delivering outstanding customer experiences and driving sales productivity through effective team leadership.
Overview
8
8
years of professional experience
Work History
Student Services /Learning Center Assistant
Valencia Community Collge
Orlando
09.2019 - Current
- Planning events for international and future.
- Greeting and helping students with any questions or concerns. Students responded to customer issues to provide immediate resolution and improve retention.
- Monitored student behavior during learning center activities ensuring safety at all times.
- Handled incoming calls and directed callers to the appropriate department or employee.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Created an environment conducive to learning by displaying enthusiasm while teaching new concepts or ideas.
Lead Mananger
Chic-Fil-A
Orlando
06.2017 - 11.2021
- Monitored sales productivity, communicated performance to associates, and motivated associates to achieve their full potential.
- Responded to customer inquiries and complaints professionally.
- Provided guidance and support for team members to enhance their work performance and development.
- Performed basic operations, assisted with cash handling and reporting, price changes, merchandise handling, and open and closing duties.
- Ensuring each restaurant guest has an outstanding experience.
- Coached team members on problem solving techniques enabling them to identify root causes quickly.
Education
Associate of Arts - Business Specialist
Valencia Community Collge
Orlando, FL12-2021
Skills
- Great communication and interpersonal skills, excellent problem-solving abilities
- Excellent problem-solving abilities
- Resolve customer issues, and foster a positive relationship
- Ability to function well in a fast-paced environment
- Teamwork-oriented
- Fast learner
- Organizational management
- Meeting arrangements
- Effective communication
- Hospitality and accommodation
Languages
English
Full Professional
Spanish
Native/ Bilingual
Portuguese
Full Professional
Timeline
Student Services /Learning Center Assistant
Valencia Community Collge
09.2019 - Current
Lead Mananger
Chic-Fil-A
06.2017 - 11.2021
Associate of Arts - Business Specialist
Valencia Community Collge
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