Victoria Rodriguez Baldovinos

• Assist self-represented litigants
• Provide customer service over the phone through remote work
• Maintain information in all court management systems
• Multi-tasking by triaging the customer line, entering information, and reviewing case data
• Provide Spanish translation.

• Imparted court directions, policies, and procedures to the public
• Processed multiple types of filings at the family law window
• Tracked and followed up on customer inquiries in person, via phone, and by mail
• Simplified the process of retrieving court files by developing a new tracking system
• Lead the 100% quality control audit during the first stage of the scanning process
• Maintained confidentiality of all communication and documentation of court records
• Reviewed files daily to determine eligibility for destruction
• In charge of training volunteers and student workers to assist clerks on multiple tasks.

• Printed, reviewed, and prepared files for the limited civil calendar
• Prepared limited civil files to be scanned
• Distributed criminal correspondence and files to their appropriate designation
• Trained new hires on all work tasks
• Performed quality control on all unlawful detainers, small claims, family, and unlimited civil documents
• Reviewed documents for clerical accuracy, completeness, and compliance with court requirements.

• Provided outstanding customer service in person and over the phone
• Maintained records of customer interactions, processed customer accounts, and filed documents
• Scheduled and coordinated meetings, appointments, and court hearings
• Processed incoming payments and sent receipts to clients
• Implemented innovative ideas that improve the management and workflow
• Supervised and trained other legal assistants throughout the duration of my employment.

Units Completed: 30

• 3.76 GPA
• Honor Roll- Winter 2024
• Honor Roll- Summer 2024
• Honor Roll- Winter 2023
• Honor Roll- Fall 2023
• Honor Roll- Spring 2023
• Honor Roll- Fall 2022