Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Miller

Monroe,MI

Summary

Accomplished Crew Trainer at McDonald's, adept in employee training and customer service, significantly enhancing team performance and customer satisfaction. Leveraged technical knowledge and coaching techniques to develop comprehensive training programs, achieving a notable increase in productivity. Demonstrated exceptional leadership and critical thinking skills, contributing to business growth and operational excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Crew Trainer

McDonald's
02.2023 - Current
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
  • Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.
  • Documented training and progress on database to enable tracking history and maintain accurate records.

Wood Finisher

Spectra Wood
09.2021 - 01.2023
  • Recognized material deformation such as knots and used appropriate tools to blend surfaces.
  • Improved customer satisfaction by consistently delivering high-quality wood finishing work on time.
  • Increased overall productivity by maintaining a clean and organized work area, setting up equipment, and prepping materials for efficient use.
  • Applied new stain and sanded old stain down to give distressed look to materials.
  • Contributed to business growth by sharing expertise, training new team members in wood finishing techniques and best practices.
  • Collaborated with colleagues to complete large-scale projects within tight deadlines.
  • Utilized variety of woodworking tools to smooth surfaces in preparation for staining and painting.

Pizza Maker

Marcos's Pizza
06.2021 - 09.2021
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
  • Monitored and maintained clean working areas and cooking surfaces.

Education

Certification - Medical Assisting

Phlebotomy Career Training
Dearborn, MI
03.2024

Certification - Phlebotomy

Phlebotomy Career Training
Dearborn, MI
03.2024

Skills

Customer Service

Employee Training

Cash Handling

Team Leadership

Active Listening

Safe Food Handling

Coaching and Mentoring

Food Safety

Cleaning and sanitation

Staff education and training

Role Modeling

Mentorship

Dress Code Enforcement

Motivational Skills

Technical knowledge

Coaching Techniques

Clear Communication

Critical Thinking

Attention to Detail

Coaching and Development

Employee Relations

Timeline

Crew Trainer

McDonald's
02.2023 - Current

Wood Finisher

Spectra Wood
09.2021 - 01.2023

Pizza Maker

Marcos's Pizza
06.2021 - 09.2021

Certification - Medical Assisting

Phlebotomy Career Training

Certification - Phlebotomy

Phlebotomy Career Training

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Hannah Miller