Hannah Minor
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Rita's Ice
01.2021 - 09.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Crew Member Shift Manager
Tuzzis
11.2019 - 01.2020
- Collaborated with fellow shift managers to optimize operational efficiency across all shifts without sacrificing quality or guest experience.
- Ensured adherence to food safety guidelines by maintaining proper storage temperatures and sanitation practices within the kitchen area.
- Coordinated maintenance requests when necessary to ensure a safe and functional work environment for both crew members and customers.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
Education
High School Diploma -
Berwick Area High School
Berwick, PA06.2023
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Time Management
- Training and mentoring
- Cash Handling
- Exceptional interpersonal communication
- Team Building and Leadership
- Exceptional telephone etiquette
Timeline
Customer Service Manager
Rita's Ice
01.2021 - 09.2022
Crew Member Shift Manager
Tuzzis
11.2019 - 01.2020
High School Diploma -
Berwick Area High School
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